folk vs Freshworks
folk vs Freshworks, compared side by side on 13 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: folk is on 48/100 and Freshworks on 56/100.
Where each one leads
folk
- agent readiness: 57/100 against 46/100
Freshworks
- our overall score: 56/100 against 48/100
- domain rating: 90/100 against 71/100
At a glance
| Measure | folk | Freshworks |
|---|---|---|
| What it is | A CRM platform designed for sales teams to manage contacts, automate outreach, and improve customer relationships. | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. |
| Category | Artificial Intelligence, Sales Tools, Conversation Analytics, CRM | AI, SaaS, CRM, ITSM |
| Sells toBusiness model | B2B SaaS | B2B |
| Offering | SaaS | Software |
| Founded | 2019 | 2010 |
| Headquarters | Paris, France | San Mateo, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | folk | Freshworks |
|---|---|---|
| Employees | 63 | Not published |
| Total funding | Not published | $150M |
| Latest round | Not published | Series H |
| Valuation | Not published | $3.5B |
| LinkedIn followers | 27,385 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | folk | Freshworks |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 48/100 | 56/100 |
| Traction | 44/100 | 40/100 |
| Team | 70/100 | Not published |
| Community | Not published | 8/100 |
| Search visibility | 28/100 | 25/100 |
| Quality | Not published | 83/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (57/100) | D (46/100) |
| Domain ratingLink authority, 0-100 | 71/100 | 90/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | folk | Freshworks |
|---|---|---|
| Hosting | Not detected | AWS |
| CDN | Cloudflare | Cloudflare |
| CMS | Webflow | Not detected |
| Frameworks | Jquery | Not detected |
| Analytics | Google Tag Manager, Linkedin Insight | Not detected |
| Support stack | Intercom | Not detected |
folk vs Freshworks: common questions
Which is better, folk or Freshworks?
On our 0-100 score Freshworks rates higher (56/100 against 48/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 13 data points above: read the rows that match what you are buying for.
How do folk and Freshworks compare on the numbers?
folk leads on agent readiness (57/100 against 46/100). Freshworks leads on our overall score (56/100 against 48/100), domain rating (90/100 against 71/100).
Read the full folk review and pricing or the Freshworks review and pricing. You can also browse other folk alternatives we track.