Five9 vs Freshworks
Five9 vs Freshworks, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Five9 is on 62/100 and Freshworks on 56/100.
Where each one leads
Five9
- our overall score: 62/100 against 56/100
Freshworks
- agent readiness: 46/100 against 41/100
- domain rating: 90/100 against 77/100
- funding raised: $150M against $71.6M
At a glance
| Measure | Five9 | Freshworks |
|---|---|---|
| What it is | Cloud contact center software provider. | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. |
| Category | Artificial Intelligence, Customer Service, Cloud Computing, Cloud Contact Center Software | AI, SaaS, CRM, ITSM |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2001 | 2010 |
| Headquarters | San Ramon, USA | San Mateo, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Five9 | Freshworks |
|---|---|---|
| Employees | 3,051 | Not published |
| Total funding | $71.6M | $150M |
| Latest round | Series D | Series H |
| Valuation | $1.1B | $3.5B |
| LinkedIn followers | 121,557 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Five9 | Freshworks |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 62/100 | 56/100 |
| Traction | 59/100 | 40/100 |
| Team | 70/100 | Not published |
| Community | 15/100 | 8/100 |
| Search visibility | 45/100 | 25/100 |
| Quality | 68/100 | 83/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (41/100) | D (46/100) |
| Domain ratingLink authority, 0-100 | 77/100 | 90/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Five9 | Freshworks |
|---|---|---|
| Hosting | Self Managed | AWS |
| CDN | Not detected | Cloudflare |
| Frameworks | Tailwind CSS, Bootstrap | Not detected |
| Analytics | Google Tag Manager | Not detected |
Five9 vs Freshworks: common questions
Which is better, Five9 or Freshworks?
On our 0-100 score Five9 rates higher (62/100 against 56/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do Five9 and Freshworks compare on the numbers?
Five9 leads on our overall score (62/100 against 56/100). Freshworks leads on agent readiness (46/100 against 41/100), domain rating (90/100 against 77/100), funding raised ($150M against $71.6M).
Read the full Five9 review and pricing or the Freshworks review and pricing. You can also browse other Five9 alternatives we track.