Decagon vs Shape AI
Decagon vs Shape AI, compared side by side on 19 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Decagon is on 68/100 and Shape AI on 49/100.
Where each one leads
Decagon
- our overall score: 68/100 against 49/100
- agent readiness: 54/100 against 21/100
- domain rating: 72/100 against 4/100
- headcount: 481 against 3
- headcount growth: +205.0% against -16.9%
- funding raised: $491M against $5.5M
- LinkedIn following: 65,729 against 676
Shape AI
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Decagon | Shape AI |
|---|---|---|
| What it is | AI-powered customer support platform that uses autonomous AI agents to resolve complex customer inquiries. | Revolutionizes software interaction with natural language interfaces, making products as intuitive as conversing with a colleague. |
| Category | AI Agent, Conversational AI, Customer Service Automation, Enterprise Software | Generative AI, Enterprise, Foundation Model, Large Language Model |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2023 | 2023 |
| Headquarters | San Francisco, United States | Not published |
| Status | Active | Active |
Size, funding and growth
| Measure | Decagon | Shape AI |
|---|---|---|
| Employees | 481 | 3 |
| Headcount growthLast 12 months | +205.0% | -16.9% |
| Total funding | $491M | $5.5M |
| Latest round | Series D | Seed |
| Valuation | $4.5B | Not published |
| LinkedIn followers | 65,729 | 676 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Decagon | Shape AI |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 68/100 | 49/100 |
| Traction | 60/100 | 40/100 |
| Team | 30/100 | 70/100 |
| Community | 8/100 | 13/100 |
| Search visibility | 80/100 | 42/100 |
| Quality | 78/100 | 48/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (54/100) | F (21/100) |
| Domain ratingLink authority, 0-100 | 72/100 | 4/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Decagon | Shape AI |
|---|---|---|
| Hosting | Vercel | Not detected |
| CDN | Cloudflare | Not detected |
| CMS | Webflow | Not detected |
| Analytics | Google Tag Manager, Segment, Facebook Pixel | Not detected |
| Support stack | HubSpot | Not detected |
What users say
| Measure | Decagon | Shape AI |
|---|---|---|
| Reddit sentimentThreads we track | 1 positive, 0 negative across 5 threads | Not published |
“Decagon just raised $250M at $4.5B. AI customer support is eating a $500B market and nobody's pricing the losers correctly.. Decagon AI autonomous customer support agents raised $250M in a Series D at a $4.5B valuation, led by Coatue and In”r/wallstreet
Decagon vs Shape AI: common questions
Which is better, Decagon or Shape AI?
On our 0-100 score Decagon rates higher (68/100 against 49/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 19 data points above: read the rows that match what you are buying for.
How do Decagon and Shape AI compare on the numbers?
Decagon leads on our overall score (68/100 against 49/100), agent readiness (54/100 against 21/100), domain rating (72/100 against 4/100), headcount (481 against 3), headcount growth (+205.0% against -16.9%), funding raised ($491M against $5.5M), LinkedIn following (65,729 against 676).
What do real users say about Decagon and Shape AI?
Decagon: 1 positive and 0 negative mentions across 5 Reddit threads we track, mostly in r/wallstreet.
Read the full Decagon review and pricing or the Shape AI review and pricing. You can also browse other Decagon alternatives we track.