Crisp vs Gainsight Customer Success
Crisp vs Gainsight Customer Success, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Crisp is on 42/100 and Gainsight Customer Success on 70/100.
Where each one leads
Crisp
- domain rating: 89/100 against 79/100
Gainsight Customer Success
- our overall score: 70/100 against 42/100
- headcount: 1,116 against 20
- LinkedIn following: 165,556 against 3,296
At a glance
| Measure | Crisp | Gainsight Customer Success |
|---|---|---|
| What it is | AI-powered customer engagement platform for businesses to connect with their audience. | Customer Success and Product Experience software platform for customer retention and growth. |
| Category | Customer Engagement, Live Chat, Chatbots, CRM | B2B SaaS, Enterprise Software, SaaS, Customer Success |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2015 | 2009 |
| Headquarters | Paris, France | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Crisp | Gainsight Customer Success |
|---|---|---|
| Employees | 20 | 1,116 |
| Headcount growthLast 12 months | Not published | +11.6% |
| Total funding | Not published | $405M |
| Latest round | Not published | Series E |
| LinkedIn followers | 3,296 | 165,556 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Crisp | Gainsight Customer Success |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 42/100 | 70/100 |
| Traction | 45/100 | 60/100 |
| Team | 60/100 | 70/100 |
| Search visibility | 20/100 | 52/100 |
| Quality | Not published | 78/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (49/100) | D (47/100) |
| Domain ratingLink authority, 0-100 | 89/100 | 79/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Crisp | Gainsight Customer Success |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | Ghost | WordPress |
| Frameworks | Not detected | Jquery, Bootstrap |
| Analytics | Not detected | Google Tag Manager |
| Open source | Yes | No |
Crisp vs Gainsight Customer Success: common questions
Which is better, Crisp or Gainsight Customer Success?
On our 0-100 score Gainsight Customer Success rates higher (70/100 against 42/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do Crisp and Gainsight Customer Success compare on the numbers?
Crisp leads on domain rating (89/100 against 79/100). Gainsight Customer Success leads on our overall score (70/100 against 42/100), headcount (1,116 against 20), LinkedIn following (165,556 against 3,296).
Read the full Crisp review and pricing or the Gainsight Customer Success review and pricing. You can also browse other Crisp alternatives we track.