contactSPACE vs Gainsight Customer Success
contactSPACE vs Gainsight Customer Success, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: contactSPACE is on 24/100 and Gainsight Customer Success on 70/100.
Where each one leads
contactSPACE
Leads on none of the measures we hold for both companies.
Gainsight Customer Success
- our overall score: 70/100 against 24/100
- agent readiness: 47/100 against 21/100
- domain rating: 79/100 against 24/100
- headcount: 1,116 against 15
- LinkedIn following: 165,556 against 2,900
At a glance
| Measure | contactSPACE | Gainsight Customer Success |
|---|---|---|
| What it is | Cloud contact center software for SMEs, specializing in outbound communication and AI-driven automation. | Customer Success and Product Experience software platform for customer retention and growth. |
| Category | Cloud Contact Center, SME Software, Outbound Dialing, Contact Center Automation | B2B SaaS, Enterprise Software, SaaS, Customer Success |
| Sells toBusiness model | B2B SaaS | B2B |
| Offering | SaaS | Platform |
| Founded | 2014 | 2009 |
| Headquarters | Sydney, Australia | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | contactSPACE | Gainsight Customer Success |
|---|---|---|
| Employees | 15 | 1,116 |
| Headcount growthLast 12 months | Not published | +11.6% |
| Total funding | Not published | $405M |
| Latest round | Not published | Series E |
| LinkedIn followers | 2,900 | 165,556 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | contactSPACE | Gainsight Customer Success |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 24/100 | 70/100 |
| Traction | 12/100 | 60/100 |
| Team | 30/100 | 70/100 |
| Search visibility | 31/100 | 52/100 |
| Quality | Not published | 78/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (21/100) | D (47/100) |
| Domain ratingLink authority, 0-100 | 24/100 | 79/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | contactSPACE | Gainsight Customer Success |
|---|---|---|
| Hosting | Self Managed | Not detected |
| CDN | Not detected | Cloudflare |
| CMS | WordPress | WordPress |
| Frameworks | Jquery, Bootstrap | Jquery, Bootstrap |
| Analytics | Google Analytics 4, Google Tag Manager, Microsoft Clarity | Google Tag Manager |
| Support stack | HubSpot | Not detected |
contactSPACE vs Gainsight Customer Success: common questions
Which is better, contactSPACE or Gainsight Customer Success?
On our 0-100 score Gainsight Customer Success rates higher (70/100 against 24/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do contactSPACE and Gainsight Customer Success compare on the numbers?
Gainsight Customer Success leads on our overall score (70/100 against 24/100), agent readiness (47/100 against 21/100), domain rating (79/100 against 24/100), headcount (1,116 against 15), LinkedIn following (165,556 against 2,900).
Read the full contactSPACE review and pricing or the Gainsight Customer Success review and pricing. You can also browse other contactSPACE alternatives we track.