CloudTalk vs Genesys Cloud CX
CloudTalk vs Genesys Cloud CX, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: CloudTalk is on 39/100 and Genesys Cloud CX on 64/100.
Where each one leads
CloudTalk
Leads on none of the measures we hold for both companies.
Genesys Cloud CX
- our overall score: 64/100 against 39/100
At a glance
| Measure | CloudTalk | Genesys Cloud CX |
|---|---|---|
| What it is | CloudTalk is an AI-powered cloud phone system for sales and customer service teams. | Cloud-based contact center solution for unified customer experiences across all channels. |
| Category | Voice AI, Conversational AI, Contact Center AI, AI Phone Calls | Contact Center AI, Customer Service Automation, Conversational AI, Voice AI |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software | platform |
| Founded | 2018 | 1990 |
| Headquarters | Bratislava, Slovakia | Daly City, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | CloudTalk | Genesys Cloud CX |
|---|---|---|
| Employees | 3 | Not published |
| Total funding | Not published | $3.9B |
| Latest round | Not published | Strategic Investment |
| LinkedIn followers | 70 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | CloudTalk | Genesys Cloud CX |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 39/100 | 64/100 |
| Traction | 6/100 | 40/100 |
| Team | Not published | 70/100 |
| Search visibility | 31/100 | 26/100 |
| Quality | 58/100 | 78/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (48/100) | D (48/100) |
| Domain ratingLink authority, 0-100 | 80/100 | 82/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | CloudTalk | Genesys Cloud CX |
|---|---|---|
| Hosting | Vercel | Google Cloud |
| CDN | Vercel | Cloudflare |
| CMS | Ghost | WordPress |
| Frameworks | Next.js, Tailwind CSS, Bootstrap | Jquery |
| Analytics | Google Tag Manager | Not detected |
| Support stack | HubSpot | Not detected |
| Open source | No | Yes |
What users say
| Measure | CloudTalk | Genesys Cloud CX |
|---|---|---|
| Reddit sentimentThreads we track | 1 positive, 1 negative across 4 threads | Not published |
“Built our outbound stack on Vapi. It works but it was built by developers, for developers. CloudTalk keeps coming up as something actually built for sales workflows rather than infrastructure you assemble yourself.”r/CloudTalk_Official
CloudTalk vs Genesys Cloud CX: common questions
Which is better, CloudTalk or Genesys Cloud CX?
On our 0-100 score Genesys Cloud CX rates higher (64/100 against 39/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do CloudTalk and Genesys Cloud CX compare on the numbers?
Genesys Cloud CX leads on our overall score (64/100 against 39/100).
What do real users say about CloudTalk and Genesys Cloud CX?
CloudTalk: 1 positive and 1 negative mentions across 4 Reddit threads we track, mostly in r/CloudTalk_Official.
Read the full CloudTalk review and pricing or the Genesys Cloud CX review and pricing. You can also browse other CloudTalk alternatives we track.