BMC Helix ITSM vs ServiceNow
BMC Helix ITSM vs ServiceNow, compared side by side on 15 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: BMC Helix ITSM is on 41/100 and ServiceNow on 72/100.
Where each one leads
BMC Helix ITSM
- agent readiness: 41/100 against 25/100
ServiceNow
- our overall score: 72/100 against 41/100
- headcount: 29,187 against 8,773
At a glance
| Measure | BMC Helix ITSM | ServiceNow |
|---|---|---|
| What it is | An AI-powered IT service management platform for automating and optimizing IT workflows and service delivery. | Enterprise cloud software platform for service management and digital transformation. |
| Category | IT Service Management (ITSM), IT Service Management, Enterprise Software, Cloud Computing | Enterprise Software, IT Service Management (ITSM), Digital Workflow Platform, Cloud-based Workflow Automation |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 1980 | 2003 |
| Headquarters | Houston, United States | Santa Clara, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | BMC Helix ITSM | ServiceNow |
|---|---|---|
| Employees | 8,773 | 29,187 |
| Headcount growthLast 12 months | -10.3% | Not published |
| Total funding | Not published | $69.0M |
| Latest round | Not published | Private Equity |
| LinkedIn followers | 340,051 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | BMC Helix ITSM | ServiceNow |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 41/100 | 72/100 |
| Traction | 20/100 | 59/100 |
| Team | 70/100 | 70/100 |
| Community | 8/100 | 8/100 |
| Search visibility | 36/100 | 25/100 |
| Quality | Not published | 90/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (41/100) | F (25/100) |
| Domain ratingLink authority, 0-100 | 81/100 | 87/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | BMC Helix ITSM | ServiceNow |
|---|---|---|
| Hosting | Not detected | AWS |
| CDN | Cloudflare | Not detected |
| Frameworks | Tailwind CSS | Not detected |
BMC Helix ITSM vs ServiceNow: common questions
Which is better, BMC Helix ITSM or ServiceNow?
On our 0-100 score ServiceNow rates higher (72/100 against 41/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 15 data points above: read the rows that match what you are buying for.
How do BMC Helix ITSM and ServiceNow compare on the numbers?
BMC Helix ITSM leads on agent readiness (41/100 against 25/100). ServiceNow leads on our overall score (72/100 against 41/100), headcount (29,187 against 8,773).
Read the full BMC Helix ITSM review and pricing or the ServiceNow review and pricing. You can also browse other BMC Helix ITSM alternatives we track.