BMC Helix ITSM vs JIRA Service Management

BMC Helix ITSM vs JIRA Service Management, compared side by side on 16 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: BMC Helix ITSM is on 41/100 and JIRA Service Management on 28/100.

BMC Helix ITSM logo
BMC Helix ITSMAn AI-powered IT service management platform for automating and optimizing IT workflows and service delivery.
Try BMC Helix ITSM
JIRA Service Management logo
JIRA Service ManagementAtlassian's IT service management platform for high-velocity teams, integrating development, IT, and business operations.
Try JIRA Service Management

Where each one leads

BMC Helix ITSM

  • our overall score: 41/100 against 28/100

JIRA Service Management

  • agent readiness: 50/100 against 41/100
  • domain rating: 92/100 against 81/100
  • headcount: 21,598 against 8,773
  • LinkedIn following: 2,427,521 against 340,051

At a glance

MeasureBMC Helix ITSMJIRA Service Management
What it isAn AI-powered IT service management platform for automating and optimizing IT workflows and service delivery.Atlassian's IT service management platform for high-velocity teams, integrating development, IT, and business operations.
CategoryIT Service Management (ITSM), IT Service Management, Enterprise Software, Cloud ComputingITSM, Enterprise Software, Workflow Automation, DevOps
Sells toBusiness modelB2BB2B
OfferingSoftwareSoftware
Founded19802020
HeadquartersHouston, United StatesSydney, Australia
StatusActiveActive

Size, funding and growth

MeasureBMC Helix ITSMJIRA Service Management
Employees8,77321,598
Headcount growthLast 12 months-10.3%Not published
Total fundingNot published$118K
Latest roundNot publishedGrant (prize money)
LinkedIn followers340,0512,427,521

StartupHub scores

Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.

MeasureBMC Helix ITSMJIRA Service Management
StartupHub scoreOur 0-100 rating41/10028/100
Traction20/10045/100
Team70/10060/100
Community8/100Not published
Search visibility36/10034/100
QualityNot published15/100
Agent readinessHow well an AI agent can read and act on the siteD (41/100)D (50/100)
Domain ratingLink authority, 0-10081/10092/100

Technology

Detected on each public site, so it reflects the marketing stack as well as the product.

MeasureBMC Helix ITSMJIRA Service Management
HostingNot detectedAWS
CDNCloudflareCloudFront
FrameworksTailwind CSSNot detected
AnalyticsNot detectedSegment

BMC Helix ITSM vs JIRA Service Management: common questions

Which is better, BMC Helix ITSM or JIRA Service Management?

On our 0-100 score BMC Helix ITSM rates higher (41/100 against 28/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 16 data points above: read the rows that match what you are buying for.

How do BMC Helix ITSM and JIRA Service Management compare on the numbers?

BMC Helix ITSM leads on our overall score (41/100 against 28/100). JIRA Service Management leads on agent readiness (50/100 against 41/100), domain rating (92/100 against 81/100), headcount (21,598 against 8,773), LinkedIn following (2,427,521 against 340,051).

Read the full BMC Helix ITSM review and pricing or the JIRA Service Management review and pricing. You can also browse other BMC Helix ITSM alternatives we track.