Atera vs Help Scout
Atera vs Help Scout, compared side by side on 20 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Atera is on 62/100 and Help Scout on 63/100.
Where each one leads
Atera
- headcount: 414 against 292
- headcount growth: +21.0% against +8.2%
- funding raised: $102M against $51.8M
Help Scout
- LinkedIn following: 33,590 against 21,534
At a glance
| Measure | Atera | Help Scout |
|---|---|---|
| What it is | Atera provides an AI-powered IT management platform for IT teams and Managed Service Providers (MSPs). | Customer support platform blending AI and human tools for scalable, personalized customer interactions. |
| Category | Enterprise, AIOps, Information Technology (IT), IT Management | Customer Support Software, Help Desk Software, Knowledge Base Software, Live Chat Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2010 | 2011 |
| Headquarters | Tel Aviv, Israel | Boston, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Atera | Help Scout |
|---|---|---|
| Employees | 414 | 292 |
| Headcount growthLast 12 months | +21.0% | +8.2% |
| Total funding | $102M | $51.8M |
| Latest round | Series B | Series B1 |
| Valuation | $500M | Not published |
| LinkedIn followers | 21,534 | 33,590 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Atera | Help Scout |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 62/100 | 63/100 |
| Traction | 60/100 | 59/100 |
| Team | 70/100 | 70/100 |
| Search visibility | 24/100 | 39/100 |
| Quality | 68/100 | 68/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | D (43/100) |
| Domain ratingLink authority, 0-100 | 79/100 | 87/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Atera | Help Scout |
|---|---|---|
| Hosting | Not detected | Vercel |
| CDN | Cloudflare | Vercel |
| CMS | Not detected | Ghost |
| Frameworks | Tailwind CSS | Not detected |
What users say
| Measure | Atera | Help Scout |
|---|---|---|
| Reddit sentimentThreads we track | 0 positive, 3 negative across 3 threads | Not published |
“Our assigned account manager’s email now bounces — they are no longer with Atera. Despite the fact that our plan includes an account manager, no one from Atera has reached out to replace them or provide any point of contact. We have effecti”r/atera
Atera vs Help Scout: common questions
Which is better, Atera or Help Scout?
On our 0-100 score Help Scout rates higher (63/100 against 62/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 20 data points above: read the rows that match what you are buying for.
How do Atera and Help Scout compare on the numbers?
Atera leads on headcount (414 against 292), headcount growth (+21.0% against +8.2%), funding raised ($102M against $51.8M). Help Scout leads on LinkedIn following (33,590 against 21,534).
What do real users say about Atera and Help Scout?
Atera: 0 positive and 3 negative mentions across 3 Reddit threads we track, mostly in r/atera.
Read the full Atera review and pricing or the Help Scout review and pricing. You can also browse other Atera alternatives we track.