Confido’s AI gets $10M to kill the doctor’s phone tree

If you’ve ever wanted to throw your phone against a wall after 20 minutes on hold with a doctor's office, you’re the target market for Confido Health. The company just raised a $10 million Series A to scale its AI-powered voice agents, designed to finally fix healthcare’s most universally loathed front door: the phone system.

The round, led by Blume Ventures, brings Confido’s total funding to $13 million. The company is tackling a problem that feels stubbornly low-tech. Even in 2025, 81% of patients still call their providers, leading to a miserable cycle of hold music, phone tag, and staff burnout. Confido’s answer is an AI agent that picks up on the first ring, authenticates the patient, and actually resolves their issue, whether it’s booking an appointment, requesting a refill, or processing a payment.

More than a booking bot

While a number of startups are throwing AI at appointment scheduling, Confido is betting that a broader platform is the real solution. Its system is designed to be a single point of contact, handling a wide variety of workflows and writing every interaction back to the provider’s electronic health record (EHR) system. When a call is too complex for the AI, it gets warm-transferred to a human.

The approach seems to be working. Confido claims it has grown 10x in the last eight months, now serving over 1 million patients. For one customer, Dallas Renal Group, the platform cut inbound wait times from several minutes to just 15 seconds, saving staff nearly 50 hours in a single week. With automation rates reportedly above 80%, the pitch is especially compelling for large, private equity-backed provider groups looking to standardize operations and cut overhead across dozens of clinics.

“Healthcare is at an inflection point,” said CEO Chetan Reddy. “Labor shortages and rising patient demand mean practices can’t keep scaling front desks the way they used to.”

With the new capital, Confido plans to expand into more complex workflows like patient recalls and care coordination. The goal isn’t just to be a better phone tree, but to become the default infrastructure layer for all patient communication, a lofty ambition in a healthcare market that has consistently failed to solve its communication bottlenecks.