#Customer Support
8 articles with this tag
Lyft's Nick Ung on Building Better AI Evals
Lyft's Nick Ung and Ashe discuss building effective AI agent evaluations, emphasizing realistic user simulation, actionable metrics, and statistical rigor.
IIT Engineers Reject $550K Jobs for Startup
IIT engineers Varun Vummadi and his co-founder left high-paying jobs to build Giga, an AI company revolutionizing customer support. Learn about their journey.
AI is B2B Support's Copilot, Not Terminator
AI is a powerful copilot in B2B customer support, augmenting human agents and improving efficiency, not replacing jobs, according to new data.
Saving Cents and Saving Lives: Rethinking AI’s Role in Financial Crime Prevention
Abstract Ventures and Vercel's CEO Back AI Agent Builder, Applied Labs, With $4.2M
<p>The $4.2 million seed round was led by Abstract Ventures.</p><p>Main use cases for their AI Agent builder platform includes automating customer support, prospecting sales leads, and monitoring competitor data and intelligence.</p>
Decagon Secured $65M Series B for Customer Support AI Agents
Ex-SkyGiraffe Team Raises $6.6 Million for No Code, AI Support Automation Platform, 8Flow.ai
8Flow.ai, a startup specializing in the automation of customer support workflows, announced a $6.
Ex-SkyGiraffe Team Raises $6.6 Million for No Code, AI Support Automation Platform, 8Flow.ai
8Flow.ai, a startup specializing in the automation of customer support workflows, announced a $6.