SuperOps, the AI-powered IT management platform, has announced the first-of-its-kind launch of its agentic AI marketplace for Managed Service Providers (MSPs) and IT teams, developed in partnership with Amazon Web Services (AWS).
SuperOps’ AI Agent Marketplace, entering beta this month, is designed as a trusted destination where MSPs can select ready-to-use agents and developers can publish and monetize their innovations. The marketplace will accelerate the adoption of real-world autonomous agents with solutions for common IT workflows such as ticket triage, alert remediation, onboarding, automated script generation, and dynamic knowledge base management.
To drive innovation and implementation across the MSP and IT ecosystem, SuperOps also unveiled two flagship community-driven initiatives:
- SuperOps Agentic AI Community: An interactive hub where MSPs, IT leaders, and developers can exchange ideas, access resources, and collaborate on advancing agentic AI.
- SuperHack Hackathon (Powered by AWS): A global developer challenge inviting participants to build autonomous agents for real-world IT use cases. Winning submissions will be featured in the Marketplace with a direct path to monetization, with a total prize pool of up to $100,000.
“This launch marks a significant turning point. We’re not just building a handful of agents; we’re building the operating system for AI in the IT space, an App Store where MSPs define the problems and developers provide the solutions,” said Arvind Parthiban, CEO and Co-founder of SuperOps. "While we’ve already launched over ten foundational agents for tasks like ticket dispatch and AI-powered patch management, the true power comes from the community. Our vision is for SuperOps to become the vertical marketplace for the MSP industry. Partnering with AWS makes it possible to scale this vision and bring powerful, autonomous agents into the hands of teams that need them now."
The launch was celebrated with a 200-drone rooftop light show hosted by SuperOps at Resorts World Las Vegas, where MSPs, developers, and industry analysts gathered for an exclusive preview of the company’s vision for AI in IT.
The announcement comes at a pivotal moment for the industry. While interest in AI is at an all-time high, many MSPs still struggle to move beyond the conceptual stages. According to a recent Canalys poll, 61% of partners still struggle to advance AI initiatives beyond the proof-of-concept stage with customers. SuperOps aims to bridge that gap by providing practical tools that deliver immediate value.
The SuperOps ecosystem is designed to move the industry past experimentation by offering:
- A community to foster learning and collaboration.
- A challenge to stimulate and surface innovation.
- A marketplace to safely, effectively, and profitably deploy and monetize AI, creating an ecosystem for MSP-specific solutions.
AWS provides a framework for building AI agents and product features, and with AWS powering global scalability, performance, and reliability, SuperOps is set to accelerate how the MSP community builds and operationalizes AI agents in practice.
Developers, MSPs, IT pros, and leaders are invited to join the Agentic AI Community, whether to participate in the SuperHack Hackathon or to mentor the participating teams.
