Probook, an AI operating system designed for home service businesses, has announced a $40 million funding round. Andreessen Horowitz (a16z) led the $34 million Series A, with Sequoia Capital contributing $6 million in seed funding and participating in the Series A.
The company's platform is built around dispatch, aiming to solve fragmentation issues caused by disparate AI tools for customer acquisition that often fail to integrate with core operational functions.
Probook's approach prioritizes dispatch, integrating intake, customer messaging, and lead management into a single context layer. This allows for a unified customer experience, with all communication centralized and customer data consistently managed.
"I started Probook to solve a problem in my own business," said George Eliadis, CEO and co-founder. "I grew up pressure washing in upstate New York with my dad. Six summers in the truck. I spent two to three hours of my day driving between jobs. I'd be up on a ladder washing a house and miss calls because I couldn't hear my phone ringing." Eliadis later observed similar issues at scale within TR Miller, an HVAC, plumbing, and electrical shop.
Probook targets the core operational challenges faced by home service companies, distinguishing itself from vendors focused solely on lead generation. The company emphasizes its deep understanding of the trades, stemming from firsthand experience.