Hyro AI, offering AI assistant capabilities for the healthcare sector, closed its Series B funding round at $35 million, extending it with $15 million led by Healthier Capital and Amir Rubin, the former CEO of One Medical. Other participants include Macquarie Capital, Liberty Mutual, and Black Opal Ventures.
Founded in 2018, Hyro AI offers a no-code platform tailored for the healthcare sector, providing AI-powered solutions for call centers, web, and mobile applications. The platform's AI assistants automate various tasks such as patient registration, IT help desk ticketing, frequently asked questions, and prescription refills, which account for approximately two-thirds of calls and messages handled by contact centers.
Hyro has seen significant growth in the past year, doubling its US revenue and partnering with several health systems, including Intermountain Health, Inova Health System, and Emory Healthcare, among others. The company has also established collaborations with Salesforce and Cisco.
Hyro aims to enhance digital customer service experiences for healthcare consumers. Customers have reported a 35% reduction in call center operational costs and a fivefold return on investment.
The startup plans to utilize the new funding to expand their AI assistant services to the pharmaceutical and payer sectors and to develop additional automation capabilities for call and chat services. Their Series B funding round originally closed last year, when they noted having served over 30 million enterprise consumer.
