SupporTeam vs Zendesk
SupporTeam vs Zendesk, compared side by side on 14 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: SupporTeam is on 25/100 and Zendesk on 62/100.
Where each one leads
SupporTeam
Leads on none of the measures we hold for both companies.
Zendesk
- our overall score: 62/100 against 25/100
- agent readiness: 61/100 against 27/100
- headcount: 6,706 against 11
At a glance
| Measure | SupporTeam | Zendesk |
|---|---|---|
| What it is | AI-powered intelligence systems to cut costs and boost customer satisfaction for support teams. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | Enterprise, Customer Loyalty, Customer Service Automation, Contact Center AI | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2022 | 2007 |
| Headquarters | Tel Aviv, Israel | San Francisco, United States |
| Status | Inactive | Active |
Size, funding and growth
| Measure | SupporTeam | Zendesk |
|---|---|---|
| Employees | 11 | 6,706 |
| Headcount growthLast 12 months | +189.6% | Not published |
| Total funding | Not published | $500K |
| Latest round | Not published | Seed |
| Valuation | Not published | $10B |
| LinkedIn followers | 53 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | SupporTeam | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 25/100 | 62/100 |
| Traction | 11/100 | 48/100 |
| Team | 30/100 | 30/100 |
| Search visibility | 21/100 | 33/100 |
| Quality | Not published | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (27/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | Not published | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | SupporTeam | Zendesk |
|---|---|---|
| CDN | Not detected | Cloudflare |
| Frameworks | Not detected | Next.js |
| Analytics | Not detected | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | No | Yes |
SupporTeam vs Zendesk: common questions
Which is better, SupporTeam or Zendesk?
On our 0-100 score Zendesk rates higher (62/100 against 25/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 14 data points above: read the rows that match what you are buying for.
How do SupporTeam and Zendesk compare on the numbers?
Zendesk leads on our overall score (62/100 against 25/100), agent readiness (61/100 against 27/100), headcount (6,706 against 11).
Read the full SupporTeam review and pricing or the Zendesk review and pricing. You can also browse other SupporTeam alternatives we track.