Kayako vs SysAid
Kayako vs SysAid, compared side by side on 19 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Kayako is on 34/100 and SysAid on 53/100.
Where each one leads
Kayako
Leads on none of the measures we hold for both companies.
SysAid
- our overall score: 53/100 against 34/100
- agent readiness: 47/100 against 39/100
- headcount: 222 against 62
- LinkedIn following: 23,617 against 6,661
At a glance
| Measure | Kayako | SysAid |
|---|---|---|
| What it is | Customer service and help desk software unifying communication channels for businesses. | SysAid provides AI-powered IT service management solutions to help organizations automate and optimize their service delivery. |
| Category | Customer Support Software, Help Desk Software, CRM Software, Live Chat Software | Enterprise, Information Technology (IT), Conversational AI, IT Service Management |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2001 | 2002 |
| Headquarters | London, United Kingdom | Tel Aviv, Israel |
| Status | Active | Active |
Size, funding and growth
| Measure | Kayako | SysAid |
|---|---|---|
| Employees | 62 | 222 |
| Total funding | Not published | $30.0M |
| Latest round | Not published | Series A |
| LinkedIn followers | 6,661 | 23,617 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Kayako | SysAid |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 34/100 | 53/100 |
| Traction | 18/100 | 57/100 |
| Team | 60/100 | 30/100 |
| Search visibility | 28/100 | 33/100 |
| Quality | Not published | 58/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (39/100) | D (47/100) |
| Domain ratingLink authority, 0-100 | 82/100 | 85/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Kayako | SysAid |
|---|---|---|
| Hosting | Not detected | AWS |
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | WordPress |
| Frameworks | Tailwind CSS, Bootstrap | Jquery |
| Analytics | Google Analytics 4, Google Tag Manager, Mixpanel | Google Analytics 4 |
| Support stack | HubSpot | Not detected |
Kayako vs SysAid: common questions
Which is better, Kayako or SysAid?
On our 0-100 score SysAid rates higher (53/100 against 34/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 19 data points above: read the rows that match what you are buying for.
How do Kayako and SysAid compare on the numbers?
SysAid leads on our overall score (53/100 against 34/100), agent readiness (47/100 against 39/100), headcount (222 against 62), LinkedIn following (23,617 against 6,661).
Read the full Kayako review and pricing or the SysAid review and pricing. You can also browse other Kayako alternatives we track.