Kayako vs SolarWinds Service Desk
Kayako vs SolarWinds Service Desk, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Kayako is on 34/100 and SolarWinds Service Desk on 61/100.
Where each one leads
Kayako
Leads on none of the measures we hold for both companies.
SolarWinds Service Desk
- our overall score: 61/100 against 34/100
- agent readiness: 44/100 against 39/100
- headcount: 2,839 against 62
- LinkedIn following: 318,739 against 6,661
At a glance
| Measure | Kayako | SolarWinds Service Desk |
|---|---|---|
| What it is | Customer service and help desk software unifying communication channels for businesses. | Cloud-based IT Service Management (ITSM) and IT asset management solution. |
| Category | Customer Support Software, Help Desk Software, CRM Software, Live Chat Software | ITSM, IT Asset Management, Help Desk Software, Service Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2001 | 1999 |
| Headquarters | London, United Kingdom | Austin, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Kayako | SolarWinds Service Desk |
|---|---|---|
| Employees | 62 | 2,839 |
| Headcount growthLast 12 months | Not published | +3.1% |
| Total funding | Not published | $105M |
| Latest round | Not published | Seed |
| LinkedIn followers | 6,661 | 318,739 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Kayako | SolarWinds Service Desk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 34/100 | 61/100 |
| Traction | 18/100 | 60/100 |
| Team | 60/100 | 60/100 |
| Search visibility | 28/100 | 23/100 |
| Quality | Not published | 68/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (39/100) | D (44/100) |
| Domain ratingLink authority, 0-100 | 82/100 | 85/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Kayako | SolarWinds Service Desk |
|---|---|---|
| Hosting | Not detected | Netlify |
| CDN | Cloudflare | Netlify |
| CMS | WordPress | Not detected |
| Frameworks | Tailwind CSS, Bootstrap | Next.js, Tailwind CSS |
| Analytics | Google Analytics 4, Google Tag Manager, Mixpanel | Not detected |
| Support stack | HubSpot | Not detected |
| Open source | No | Yes |
Kayako vs SolarWinds Service Desk: common questions
Which is better, Kayako or SolarWinds Service Desk?
On our 0-100 score SolarWinds Service Desk rates higher (61/100 against 34/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do Kayako and SolarWinds Service Desk compare on the numbers?
SolarWinds Service Desk leads on our overall score (61/100 against 34/100), agent readiness (44/100 against 39/100), headcount (2,839 against 62), LinkedIn following (318,739 against 6,661).
Read the full Kayako review and pricing or the SolarWinds Service Desk review and pricing. You can also browse other Kayako alternatives we track.