Kayako vs monday.com
Kayako vs monday.com, compared side by side on 17 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Kayako is on 34/100 and monday.com on 78/100.
Where each one leads
Kayako
Leads on none of the measures we hold for both companies.
monday.com
- our overall score: 78/100 against 34/100
- agent readiness: 74/100 against 39/100
- headcount: 2,508 against 62
- LinkedIn following: 1,326,903 against 6,661
At a glance
| Measure | Kayako | monday.com |
|---|---|---|
| What it is | Customer service and help desk software unifying communication channels for businesses. | The work platform teams love to use. Built with AI to power faster, smarter work at any scale. |
| Category | Customer Support Software, Help Desk Software, CRM Software, Live Chat Software | Work OS, Project Management Software, Team Collaboration Software, Productivity Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2001 | 2012 |
| Headquarters | London, United Kingdom | Tel Aviv, Israel |
| Status | Active | Active |
Size, funding and growth
| Measure | Kayako | monday.com |
|---|---|---|
| Employees | 62 | 2,508 |
| Total funding | Not published | $234M |
| Latest round | Not published | Series D |
| Valuation | Not published | $1.9B |
| LinkedIn followers | 6,661 | 1,326,903 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Kayako | monday.com |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 34/100 | 78/100 |
| Traction | 18/100 | 60/100 |
| Team | 60/100 | 80/100 |
| Community | Not published | 8/100 |
| Search visibility | 28/100 | 79/100 |
| Quality | Not published | 86/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (39/100) | B (74/100) |
| Domain ratingLink authority, 0-100 | 82/100 | 91/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Kayako | monday.com |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Webflow |
| Frameworks | Tailwind CSS, Bootstrap | Not detected |
| Analytics | Google Analytics 4, Google Tag Manager, Mixpanel | Not detected |
| Support stack | HubSpot | Not detected |
Product and pricing
| Measure | Kayako | monday.com |
|---|---|---|
| Key features | Not published | Customizable Boards & Workflows, Automation Recipes, Data Dashboards, Integrations, Collaboration Tools, Guest Access & Permissions |
What users say
| Measure | Kayako | monday.com |
|---|---|---|
| Reddit sentimentThreads we track | Not published | 0 positive, 5 negative across 6 threads |
“Monday.com review. It's almost ruined my business. Avoid this software at all costs.. I own a smallish agency. We have been operating for almost 14 years. I was unfortunately lured by the ads on Youtube about the potential of this software.”r/productivity
Kayako vs monday.com: common questions
Which is better, Kayako or monday.com?
On our 0-100 score monday.com rates higher (78/100 against 34/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 17 data points above: read the rows that match what you are buying for.
How do Kayako and monday.com compare on the numbers?
monday.com leads on our overall score (78/100 against 34/100), agent readiness (74/100 against 39/100), headcount (2,508 against 62), LinkedIn following (1,326,903 against 6,661).
What do real users say about Kayako and monday.com?
monday.com: 0 positive and 5 negative mentions across 6 Reddit threads we track, mostly in r/productivity.
Read the full Kayako review and pricing or the monday.com review and pricing. You can also browse other Kayako alternatives we track.