Crisp vs Zendesk
Crisp vs Zendesk, compared side by side on 16 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Crisp is on 42/100 and Zendesk on 62/100.
Where each one leads
Crisp
Leads on none of the measures we hold for both companies.
Zendesk
- our overall score: 62/100 against 42/100
- agent readiness: 61/100 against 49/100
- headcount: 6,706 against 20
At a glance
| Measure | Crisp | Zendesk |
|---|---|---|
| What it is | AI-powered customer engagement platform for businesses to connect with their audience. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | Customer Engagement, Live Chat, Chatbots, CRM | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2015 | 2007 |
| Headquarters | Paris, France | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Crisp | Zendesk |
|---|---|---|
| Employees | 20 | 6,706 |
| Total funding | Not published | $500K |
| Latest round | Not published | Seed |
| Valuation | Not published | $10B |
| LinkedIn followers | 3,296 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Crisp | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 42/100 | 62/100 |
| Traction | 45/100 | 48/100 |
| Team | 60/100 | 30/100 |
| Search visibility | 20/100 | 33/100 |
| Quality | Not published | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (49/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 89/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Crisp | Zendesk |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | Ghost | Not detected |
| Frameworks | Not detected | Next.js |
| Analytics | Not detected | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | Yes | Yes |
Crisp vs Zendesk: common questions
Which is better, Crisp or Zendesk?
On our 0-100 score Zendesk rates higher (62/100 against 42/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 16 data points above: read the rows that match what you are buying for.
How do Crisp and Zendesk compare on the numbers?
Zendesk leads on our overall score (62/100 against 42/100), agent readiness (61/100 against 49/100), headcount (6,706 against 20).
Read the full Crisp review and pricing or the Zendesk review and pricing. You can also browse other Crisp alternatives we track.