BMC Helix ITSM vs PagerDuty
BMC Helix ITSM vs PagerDuty, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: BMC Helix ITSM is on 41/100 and PagerDuty on 67/100.
Where each one leads
BMC Helix ITSM
- headcount: 8,773 against 1,274
- LinkedIn following: 340,051 against 65,851
PagerDuty
- our overall score: 67/100 against 41/100
- agent readiness: 58/100 against 41/100
- headcount growth: +2.3% against -10.3%
At a glance
| Measure | BMC Helix ITSM | PagerDuty |
|---|---|---|
| What it is | An AI-powered IT service management platform for automating and optimizing IT workflows and service delivery. | Platform for incident management and digital operations response automation, helping teams resolve issues rapidly and improve customer experience. |
| Category | IT Service Management (ITSM), IT Service Management, Enterprise Software, Cloud Computing | Incident Management, Digital Operations Management, AIOps, Automation |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 1980 | 2009 |
| Headquarters | Houston, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | BMC Helix ITSM | PagerDuty |
|---|---|---|
| Employees | 8,773 | 1,274 |
| Headcount growthLast 12 months | -10.3% | +2.3% |
| Total funding | Not published | $524M |
| Latest round | Not published | Post-IPO Debt |
| Valuation | Not published | $1.3B |
| LinkedIn followers | 340,051 | 65,851 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | BMC Helix ITSM | PagerDuty |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 41/100 | 67/100 |
| Traction | 20/100 | 60/100 |
| Team | 70/100 | 50/100 |
| Community | 8/100 | Not published |
| Search visibility | 36/100 | 43/100 |
| Quality | Not published | 78/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (41/100) | D (58/100) |
| Domain ratingLink authority, 0-100 | 81/100 | 84/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | BMC Helix ITSM | PagerDuty |
|---|---|---|
| Hosting | Not detected | AWS |
| CDN | Cloudflare | Cloudflare |
| CMS | Not detected | Ghost |
| Frameworks | Tailwind CSS | Next.js, Tailwind CSS |
BMC Helix ITSM vs PagerDuty: common questions
Which is better, BMC Helix ITSM or PagerDuty?
On our 0-100 score PagerDuty rates higher (67/100 against 41/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do BMC Helix ITSM and PagerDuty compare on the numbers?
BMC Helix ITSM leads on headcount (8,773 against 1,274), LinkedIn following (340,051 against 65,851). PagerDuty leads on our overall score (67/100 against 41/100), agent readiness (58/100 against 41/100), headcount growth (+2.3% against -10.3%).
Read the full BMC Helix ITSM review and pricing or the PagerDuty review and pricing. You can also browse other BMC Helix ITSM alternatives we track.