Atera vs Kayako
Atera vs Kayako, compared side by side on 17 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Atera is on 62/100 and Kayako on 34/100.
Where each one leads
Atera
- our overall score: 62/100 against 34/100
- agent readiness: 46/100 against 39/100
- headcount: 414 against 62
- LinkedIn following: 21,534 against 6,661
Kayako
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Atera | Kayako |
|---|---|---|
| What it is | Atera provides an AI-powered IT management platform for IT teams and Managed Service Providers (MSPs). | Customer service and help desk software unifying communication channels for businesses. |
| Category | Enterprise, AIOps, Information Technology (IT), IT Management | Customer Support Software, Help Desk Software, CRM Software, Live Chat Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2010 | 2001 |
| Headquarters | Tel Aviv, Israel | London, United Kingdom |
| Status | Active | Active |
Size, funding and growth
| Measure | Atera | Kayako |
|---|---|---|
| Employees | 414 | 62 |
| Headcount growthLast 12 months | +21.0% | Not published |
| Total funding | $102M | Not published |
| Latest round | Series B | Not published |
| Valuation | $500M | Not published |
| LinkedIn followers | 21,534 | 6,661 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Atera | Kayako |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 62/100 | 34/100 |
| Traction | 60/100 | 18/100 |
| Team | 70/100 | 60/100 |
| Search visibility | 24/100 | 28/100 |
| Quality | 68/100 | Not published |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | F (39/100) |
| Domain ratingLink authority, 0-100 | 79/100 | 82/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Atera | Kayako |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | Not detected | WordPress |
| Frameworks | Tailwind CSS | Tailwind CSS, Bootstrap |
| Analytics | Not detected | Google Analytics 4, Google Tag Manager, Mixpanel |
| Support stack | Not detected | HubSpot |
What users say
| Measure | Atera | Kayako |
|---|---|---|
| Reddit sentimentThreads we track | 0 positive, 3 negative across 3 threads | Not published |
“Our assigned account manager’s email now bounces — they are no longer with Atera. Despite the fact that our plan includes an account manager, no one from Atera has reached out to replace them or provide any point of contact. We have effecti”r/atera
Atera vs Kayako: common questions
Which is better, Atera or Kayako?
On our 0-100 score Atera rates higher (62/100 against 34/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 17 data points above: read the rows that match what you are buying for.
How do Atera and Kayako compare on the numbers?
Atera leads on our overall score (62/100 against 34/100), agent readiness (46/100 against 39/100), headcount (414 against 62), LinkedIn following (21,534 against 6,661).
What do real users say about Atera and Kayako?
Atera: 0 positive and 3 negative mentions across 3 Reddit threads we track, mostly in r/atera.
Read the full Atera review and pricing or the Kayako review and pricing. You can also browse other Atera alternatives we track.