#CX
2 articles with this tag
Artificial Intelligence
Bala Ramdoss on Generative UI for Agentic CX
Bala Ramdoss of Amazon discusses generative UI, the critical layer between LLM output and product experience, emphasizing rendering contracts, streaming, and BFF patterns for agentic CX.
3 months ago
Technology
Databricks Genie Boosts Retail Personalization
Databricks Genie enables retail CX leaders to query complex customer data using natural language, accelerating personalization efforts.
5 months ago