#Customer Success
10 articles with this tag
Forward Deployed Engineering: A "Dirty Secret" Examined
Natalie Meurer of Sierra debunks the 'dirty secret' of Forward Deployed Engineering, arguing the role's definition is too broad yet essential in the AI era.
Ramp's Leo Mehr on Forward Deployed Engineering
Leo Mehr discusses the vital role of Forward Deployed Engineering (FDE) in startups, explaining how FDEs bridge product development and customer needs.
Sciene AI Companion Automates Customer Success
Sciene's AI Companion platform, built on Databricks, automates customer success tasks, boosting productivity and enabling personalized, data-informed client service at scale.
Databricks Crowns AI Innovators
Databricks celebrates top customer achievements, with Axpo earning the AI Innovation Award for pioneering AI solutions on the Databricks Platform.
ChatGPT Overhauls Customer Success
OpenAI's ChatGPT is transforming customer success by automating data synthesis, communication, and operational tasks for CSMs.
Salesforce Unleashes Agentic AI for Customer Success
Korl Secures $5 Million in Seed Funding to Revolutionize Customer Communications
Totango Acquires Parative AI's IP with Launch of Unison
<p>Totango launches Unison, an AI-powered growth engine, to predict churn and drive customer expansion.</p> <p>Unison’s custom AI models offer enterprise-grade precision, empowering revenue teams to forecast risks months in advance.</p> <p>Following the Parative AI acquisition, Totango strengthens its product lineup with Unison for unmatched customer success insights.</p>
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI
Staircase AI Raises $4 Million in Seed Round to Create B2B Relationship Intelligence Platform
Staircase Relationship Intelligence (SRI) enables Customer Success teams to generate annual recurring revenue (ARR) and upsell opportunities through proactive relationship monitoring