#Customer Experience

AI for Contact Center Leaders: Elevating Supervisors to Strategic Roles

Salesforce Agentic AI Redefines Customer Interaction

Salesforce Agentforce Metrics Evolve for AI Service Insight

Gap Goes Live With AI Agents Retail Ahead of Holidays

Wonderful raises $100M to advance AI customer service agents

Emotive AI Redefines Customer Experience Dynamics

Salesforce Contact Center AI: Bringing Voice Out of the Customer Service Dark Ages

Quack Raises $7 Million Seed Round to Redefine Customer Experience with Proactive Agentic AI

Lowe's Accelerates Home Improvement with GPT-5

AI for Small Business: Reshaping SMBs for 2025

AI for small business is fundamentally reshaping how SMBs operate, driving growth through enhanced customer experiences, streamlined marketing, and innovative digital commerce.

The AI Architect: Redefining Enterprise Customer Experience

Brainfish Secures $6.4M for AI Customer Experience Expansion

Decagon Secures $131 Million in Series C Funding

Decagon's platform currently serves +10 million end-users, globally.

Turnkey Secures $30 Million in Seed Funding

Solidroad Secures $6.5M Seed Funding to Revolutionize Customer Service with AI

Reserv Secures Investment from Accenture Ventures

Clara Home Care Secures $3.1M Seed Funding to Revolutionize Senior Home Care

Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience

Jabra launches Engage AI Complete, the human-focused AI software for call centers

ActionableOps Launches Ava AI Suite to Help Small Businesses Never Miss a Call

GenAI Startup Zingly Secured $10M to Upend CX Waiting on Hold

Joyned and Amadeus unveil new agreement to enhance travel booking experience

Nexite Nabs $67 Million Series C for its Breakthrough, Connected Merchandise Platform Delivering eCommerce Level Intelligence for Physical Retail Stores

Debuted as retailers are increasing tech investments to digitize stores, Nexite offers in-store personalized and seamless customer experiences based on real-time data. The company raised over $100 million in funding to date.