U.S. Customs and Border Protection (CBP)

The new Mobile Passport Control app is NOT good

“It may be coincidence, but with the retirement of the Airside app, it seems that immigration control at fewer and fewer airports are processing the Mobile Passport Control receipt. Instead of getting the expedited service we users formerly…”more

Mobile Entry Issue

“I use mobile entry for my husband and I for a return trip from Cancun Mexico. Everything was filled out and confirmed, ready to be submitted along with the barcode. Upon entry, I was told that the barcode only would admit my husband. In rev…”more

APP is great if you are allowed to use it as intended.

“Submitted my form and was instructed by app to go to MPC line. At the Calgary International Airport (YYC), there were two lines after going through security. One to the left with a sign for MPC and one to the right with a sign for Nexus. I…”more

This is the droid you're looking for

“If you've been using the Mobile Passport app and, like me, have seen it saying lately that it will no longer relay your information to U.S. Home Customs & Border Patrol (CBP), it's time to cancel your subscription to Mobile Passport, delete…”more

Saved an hour of standing in line

“I was in Abu Dhabi and went for US pre-clearance. At the start they asked to get MPC. But I was apprehensive because it might take long time. They said I can connect to airport wifi and get MPC. The customs/immigration line was long. Around…”more

May save you a lot of time - or not.

“Contrary to many 1* reviews the App is very easy to use. The only design defect is that you have to start at the “Begin Your Entry Process” screen, select “Airplane” or “Cruise Ship” - which does not matter at that point - and only than sta…”more

A must use to skip the line at ATL airport!

“This app is easy to use, streamlines the immigration process, and saves a ton of time! You literally skip the regular line and are out of there in minutes! I was traveling back from the Caribbean with my two daughters. While I was in flight…”more

Location requirement breaks the app in a lot of places

“I’ve been in the terminal at the decision point between mobile passport line and normal line, in the app still tells me I’m too far away. What’s even more of an issue is that deep in the bowels of these government buildings, often the mobil…”more

Gets the Job Done, but overall CBP scanning workflow needs to improve

“Mobile Passport is (in my opinion) still relatively unknown, so there is clearly an advantage for those who use it. I was able to skip the general CBP line and go straight to an agent's counter via the Mobile Passport line. The form itself…”more

MPC app -good but airport utilization is weak

“The app is easy to use, but although MIA does have signage for it, the CBP here apparently does not (or does not always) utilize this app. All the CBP windows labeled as MPC were unmanned., and we were directed back into the regular line. W…”more