Quack Raises $7 Million Seed Round to Redefine Customer Experience with Proactive Agentic AI

Quack, the proactive agentic AI platform for customer support, today announced it has raised $7 million in seed funding led by Hanaco Ventures, and Storytime Capital, with participation from Fusion VC, Savyon Ventures, Seed IL, and private investors including WalkMe CEO Dan Adika. The new capital will accelerate Quack’s US go-to-market strategy and product innovation as the company further advances its operating system for training and managing proactive AI agents.

For B2B, B2C, D2C and SaaS companies, scaling customer support remains one of the most challenging obstacles to sustainable growth. Building quality in-house support systems is costly and slow, while existing chatbot and flow builder solutions are generic, reactive, and unable to handle complex tickets and infinite use cases. As a result, customer support teams are overwhelmed, help centers are outdated, and end users are frustrated. Agentic AI will be able to resolve 80% of common customer support issues by 2029, reducing operational costs by at least 30%. Yet with the number of frustrated users outpacing the number who open support tickets, the vast majority of CX issues are left unreported while customers churn. Quack addresses these critical challenges by enabling them to deploy a network of AI agents that proactively resolve issues even before they escalate to CX teams, allowing them to do more with less. By transforming support from a cost center into a growth driver, Quack empowers SaaS companies to scale without compromising customer experience.

Quack is the only proactive AI agent platform that seamlessly integrates with any CRM. Purpose-built for SaaS and high-growth companies, Quack enables customer support teams to train, deploy, and manage an unlimited number of AI agents across channels, with extremely fast time to value. Quack’s intuitive topic-by-topic training of its AI mirrors the process of training a human agent, building deep, contextual knowledge tailored to the complexity of a SaaS company. This approach allows human support team members to act as product experts, focusing on sophisticated, high-touch issues where expertise matters most. Quack also provides robust quality assurance capabilities that span all human and AI interactions, ensuring reliability and continuously improving performance by feeding back into the AI. With seamless, efficient, and intelligent support at scale, Quack is redefining CX.

“Proactivity is the future of customer support. We’re deeply grateful to our investors, who recognize the scale of the challenge and the opportunity behind the Quack vision,” said Nadav Kemper, CEO of Quack. “Customer support has been stuck in reactive mode for too long; it is costly to run, painful to scale, and a frustrating experience for customers. At Quack, we believe support should be proactive, agentic, and a true driver of company growth. This funding allows us to continue building the operating system for support, where AI agents and CX team members are transformed into customer experts turning complex journeys into frictionless moments.”

“We are committed to partnering with companies who reimagine their industries in game-changing ways, and Quack’s product-led approach for proactive customer experience is exactly that,” said David Frankel, Partner at Hanaco Ventures. “Quack is unlocking companies’ capacity for hypergrowth by freeing them from dependence on limited and overwhelmed customer support infrastructure. Through their continued product development, they are redefining what it means to scale support and provide delightful experiences to customers, and we are excited to be part of their journey.”

“The best companies don’t just build products, they reset expectations for entire industries,” said Neil Grunberg, Co-Founder, Managing Partner at Storytime Capital. “At Storytime, we invest in companies shaping the future of work and technology that is redefining how support, collaboration, and service get done. The Quack team combines deep technical expertise with a clear vision for where customer experience needs to go and we are proud to back them as they scale their platform and set a new standard for support.”

Quack is already trusted by dozens of high-growth and global brands, including Artlist, Yotpo, WalkMe and Hologram. The company will showcase its platform at the Customer Support Summit in San Francisco on September 16^th – 17^th.