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Voca.ai
Helping call centers deliver happier customers at scale, with natural, intelligent and empathetic spoken conversations by our Voice AI, Virtual Agents.
Business Overview
Jan 2017
Date Founded
Acquired
Operating Status
Revenue Generating
Revenue Stage
B2B
Business Model
30
Employees
At Voca.ai, were passionate about helping companies deliver happier customers at scale, through natural, intelligent and empathetic spoken conversations, delivered by our extraordinary AI-powered and EQ-enabled Voca Agents. Were dedicated to creating a win-win collaboration between humans and AI, freeing up human agents to be their creative best, so great customer experience (CX) and great employee experience (EX) can work hand-in-hand. With simple integration and self-optimized algorithms, Voca Agents can be implemented in a flash, without loads of data and complex processes.
Business Stage
Launched
Investors
Funding Rounds
$6.1 M
Total Funding
3
No. of Investors
2
Funding Rounds
Seed
Last Funding Series
New wpDataTable
Date Announced
Funding Round
Amount Raised
Investors
Exit Events and Acquisitions
Date Announced
Transaction
Consideration
Target
Acquirer
AI Technology Stack
5
AI Team Size
Horizontal AI
AI Application
AI Description
Voca Agents use a speech-to-intent algorithm which sounds different, because Voca.ai’s core technology IS different. Current AI technologies take speech and transcribe it to text in order to understand intent. But during this process crucial information gets lost. Our approach to transcribing is different. We identify intent from the voice, while utilizing vital information contained in the prosody, tone or speed of conversation. We then apply machine learning to understand the full intent of the customer’s spoken conversation and speech. Voca Agents can automatically identify different tones and vocal clues to discern between what a customer says and what a customer means.
AI Algorithms
Neural Networks
Coding
Python
AI Hardware
GPU
AI Inference
Cloud
AI Cloud Provider
Amazon Web Services
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STATUS
Active
STATUS
Active
FUNDING
$4.3 M
FUNDING STAGE
Seed
STATUS
Acquired
FUNDING
$25.5 M
FUNDING STAGE
Post-IPO
STATUS
Active
FUNDING
$1.2 M
STATUS
Public
Startup Snapshot
Operating Status
Acquired
AI Team Size
5
Total Funding
$6.1 Million
Founded
January 2017
Funding Stage
Seed
