Veego puts an end to malfunctions in the Connected Home as it grows smarter and more complex. When smart devices and services dont function efficiently, residential subscribers become frustrated and turn to their Service Providers for help. Since malfunctions can occur anywhere across the service-delivery chain from the servers through the Internet, into the home via the router, and across networks and devices in the home Service Providers require a broad level of visibility to know whats happening. But today they are blind. Veego autonomously discovers connected devices and services within and beyond the home, endowing Service Providers with the visibility that enables perfection and personalization of the subscriber experience. A SaaS solution with an agent deployed in the router and delivering its capabilities from the cloud, Veego employs breakthrough AI along with its unique and expanding, experience-based Global Malfunction Signature Library to detect, analyze and resolve device, service, and interoperability problems, often without the subscriber even knowing. When malfunctions require ISP Customer Care intervention, Veego feeds accurate problem location and root-cause analysis to tech-support agents, enabling them to promptly achieve first call resolution that saves considerable time and money. Support calls are deflected and shortened, truck rolls are reduced, and unnecessary hardware replacements are eliminated.Veego uniquely provides insights about actual subscriber experience that enable new revenue opportunities. Upon noticing certain conditions in the home, Veego automatically generates relevant upsell alerts perfectly timed opportunities to upsell and cross-sell hardware, bandwidth and services.People want a connected home that works. Veego makes sure it does.
|2019||Apr 2019 09:00 PM||5.0||4699|
AI Technology Stack
The Veego Agent resides in the home router from where, real time, it fingerprints the connected devices and classifies the services (gaming, streaming, browsing, etc.) running on those devices. AI is used in the process of service classification. The Veego Agent sends metadata about those devices and services to the Veego Cloud which stores the vast Global Malfunction Signature Library of accumulated behavior signatures from Veego Agents globally. The Veego Cloud trains a neural network (NN) model that corresponds to each specific home and sends it to the Veego Agent in that home. From then on, the Veego Agent uses its local NN to monitor the behavior of services in the home and to detect, in real time, any deviation from normal behavior. It automatically diagnoses the behavior deviation, locates its source and either: (1) auto-repairs the problem (whenever possible); (2) helps the user at home repair the problem with helpful messages; or (3) sends its findings to the Internet Service Provider Customer Care Center to enable CSRs to rapidly determine the best course of action either proactively or upon receiving a support call from the subscriber. In this third case, Veego helps reduce Average Handling Time (AHT) of support calls, improve First Call Resolution (FCR), and eliminate technician visits and unnecessary router replacements.