TechSee is an augmented, visual support solution that redefines technical support over the phone, bridging the visual barrier between customer service representatives in call centers and their customers, to quickly resolve issues and avoid technician dispatches. Leveraging existing smartphone capabilities, TechSee’s patent-pending technology harnesses machine vision, augmented reality, and a visual knowledge base to let remote support agents see and explore the customer’s physical environment, helping them through the diagnosis and resolution procedure.
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Our patented technology combines proprietary Deep Learning and advanced Computer Vision AI methods, to recognize devices and their parts and associate them with common issues and resolutions. We combine proprietary Deep Learning and Computer Vision algorithms to achieve maximal robustness, speed and accuracy.
Data is collected through crowdsourcing of expertise, from synthetic image generation or other any visual data sets.
Our models are created and trained to analyze electronic products, based on your data, to allow the recognition of specific device models and issues to the highest level of accuracy.
We provide a customer-facing virtual assistant solution which can interact with users using voice and text commands and provide real-time feedback.