# Service Management Group

**Source:** https://www.startuphub.ai/startups/service-management-group
**Profile type:** Startup

> Customer experience management platform for retail and hospitality.

## About

Service Management Group (SMG) offers Unified Experience Management (UXM) through its AI-native platform, Ignite, enabling companies to gather feedback during experience design and connect brand, customer, and employee insights. They help businesses transform insights into real-time action to drive continuous improvement, stronger loyalty, and business growth, serving industries like Restaurant, Retail, Consumer Packaged Goods, Consumer Services, and Hospitality. SMG's approach focuses on co-creation and testing with customers from the design phase onward to avoid assumptions and ensure data-backed decisions.

## Key facts

- **Slug:** service-management-group
- **Website:** https://www.smg.com/
- **Location:** Jacksonville, United States
- **Founded:** 1990-01-01
- **Employees:** 582
- **Operating status:** Active
- **Sectors / tags:** Customer Experience Management, CX, RetailTech, Restaurant Tech, Hospitality Tech, Analytics Platform, Business Intelligence, SaaS
- **Social:**
  - LinkedIn: http://www.linkedin.com/company/service-management-group
  - Facebook: https://www.facebook.com/ServiceManagementGroup

## Frequently asked

### What does Service Management Group do?

Service Management Group (SMG) offers Unified Experience Management (UXM) through its AI-native platform, Ignite, enabling companies to gather feedback during experience design and connect brand, customer, and employee insights. They help businesses transform insights into real-time action to drive continuous improvement, stronger loyalty, and business growth, serving industries like Restaurant, Retail, Consumer Packaged Goods, Consumer Services, and Hospitality. SMG's approach focuses on co-cre…

### Where is Service Management Group headquartered?

Service Management Group is headquartered in Jacksonville, United States.

### When was Service Management Group founded?

Service Management Group was founded in 1990.

### What industry does Service Management Group operate in?

Service Management Group operates in Customer Experience Management, CX, RetailTech, Restaurant Tech, Hospitality Tech, Analytics Platform.

### How many employees does Service Management Group have?

Service Management Group has approximately 582 people on record.

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