# Return Signals **Source:** https://www.startuphub.ai/startups/return-signals **Profile type:** Startup > AI luxury concierge for E-commerce brands ## About At Return Signals, we are building an AI-powered luxury concierge that proactively checks in with customers via SMS when their items are delivered. This high-touch experience drives 5, 10% absolute margin uplift while improving CSAT and LTV. We improve e-commerce margins by intelligently recommending appropriate exchanges when customers are unsatisfied. Our texts achieve very high response rates (over 80% of eventual returns), and convert 70% of return intents into exchanges. All this without increasing the combined exchange and return rate. Because exchanges preserve revenue, our customers retain most of the original sale value. We achieve over 95% positive sentiment in our interactions (and almost no negative interactions), with many customers spending multiple messages thanking our bot and developing a personal relationship. ## Key facts - **Slug:** return-signals - **Website:** https://www.returnsignals.com - **Location:** San Francisco, CA, United States - **Founded:** 2025-01-01 - **Employees:** 2 - **Operating status:** Active - **Sectors / tags:** Generative AI, E-commerce, SMS, Agentic AI, AI Agent, Conversational AI, RetailTech, Customer Service Automation, API Platform - **Social:** - LinkedIn: https://www.linkedin.com/company/return-signals/ - Twitter: https://x.com/MaterialModelAI ## Frequently asked ### What does Return Signals do? At Return Signals, we are building an AI-powered luxury concierge that proactively checks in with customers via SMS when their items are delivered. This high-touch experience drives 5, 10% absolute margin uplift while improving CSAT and LTV. We improve e-commerce margins by intelligently recommending appropriate exchanges when customers are unsatisfied. Our texts achieve very high response rates (over 80% of eventual returns), and convert 70% of return intents into exchanges. All this without in… ### What is Return Signals's revenue? StartupHub estimates Return Signals's annual revenue at $417K (range $240K to $612K, 62% confidence), based on comparable companies in the sector. ### Where is Return Signals headquartered? Return Signals is headquartered in San Francisco, CA, United States. ### When was Return Signals founded? Return Signals was founded in 2025. ### What industry does Return Signals operate in? Return Signals operates in Generative AI, E-commerce, SMS, Agentic AI, AI Agent, Conversational AI. ### How many employees does Return Signals have? Return Signals has approximately 2 people on record. ## JSON-LD Structured data aligned with this page's `