# Kustomer

**Source:** https://www.startuphub.ai/startups/kustomer
**Profile type:** Startup

> Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support.

## About

Kustomer offers a customer service CRM platform designed to help businesses deliver personalized and efficient customer experiences. It unifies customer data from various channels into a single timeline view, enabling agents to have a complete context of every interaction and provide more effective support. The platform serves businesses looking to improve customer engagement and operational efficiency in their support operations.

## Key facts

- **Slug:** kustomer
- **Website:** https://www.kustomer.com
- **Location:** New York, United States
- **Operating status:** Active
- **Total funding:** $174M
- **Sectors / tags:** Customer Service CRM, Omnichannel Customer Service, Customer Experience Management, CRM Software, Contact Center Software, Customer Support Platform, Enterprise Software, B2B SaaS, Conversational AI, AI Chatbot, Workflow Automation
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/kustomer
  - Twitter: https://twitter.com/kustomer
  - Facebook: https://www.facebook.com/heykustomer

## Frequently asked

### What does Kustomer do?

Kustomer offers a customer service CRM platform designed to help businesses deliver personalized and efficient customer experiences. It unifies customer data from various channels into a single timeline view, enabling agents to have a complete context of every interaction and provide more effective support. The platform serves businesses looking to improve customer engagement and operational efficiency in their support operations.

### What is Kustomer's valuation?

StartupHub estimates Kustomer's effective valuation at $636.1M (range $433.8M to $1.0B, 10% confidence), based on comparable companies in the sector.

### How much funding has Kustomer raised?

Kustomer has raised a total of $174M in funding. The most recent round on record is Series D.

### Where is Kustomer headquartered?

Kustomer is headquartered in New York, United States.

### What industry does Kustomer operate in?

Kustomer operates in Customer Service CRM, Omnichannel Customer Service, Customer Experience Management, CRM Software, Contact Center Software, Customer Support Platform.

## JSON-LD

Structured data aligned with this page's `<script type="application/ld+json">` (included when the profile is server-rendered).

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://www.startuphub.ai"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Startups",
          "item": "https://www.startuphub.ai/startups"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "Kustomer",
          "item": "https://www.startuphub.ai/startups/kustomer"
        }
      ]
    },
    {
      "@type": "ProfilePage",
      "@id": "https://www.startuphub.ai/startups/kustomer#webpage",
      "url": "https://www.startuphub.ai/startups/kustomer",
      "name": "Kustomer - AI Startup Profile | StartupHub.ai",
      "description": "This is the official profile of Kustomer. Kustomer is a startup operating in Customer Service CRM and Omnichannel Customer Service. Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support. Headquartered in New York, United States.",
      "dateModified": "2026-07-27T09:43:26.984+00:00",
      "mainEntity": {
        "@id": "https://www.startuphub.ai/startups/kustomer#organization"
      }
    },
    {
      "@type": "Organization",
      "@id": "https://www.startuphub.ai/startups/kustomer#organization",
      "name": "Kustomer",
      "url": "https://www.kustomer.com",
      "description": "This is the official profile of Kustomer. Kustomer is a startup operating in Customer Service CRM and Omnichannel Customer Service. Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support. Headquartered in New York, United States.",
      "sameAs": [
        "https://www.linkedin.com/company/kustomer",
        "https://twitter.com/kustomer",
        "https://www.facebook.com/heykustomer",
        "https://www.startuphub.ai/startups/kustomer"
      ],
      "address": {
        "@type": "PostalAddress",
        "addressLocality": "New York",
        "addressCountry": "US"
      },
      "knowsAbout": [
        "Customer Service CRM",
        "Omnichannel Customer Service",
        "Customer Experience Management",
        "CRM Software",
        "Contact Center Software",
        "Customer Support Platform",
        "Enterprise Software",
        "B2B SaaS",
        "Conversational AI",
        "AI Chatbot",
        "Workflow Automation"
      ]
    },
    {
      "@type": "Product",
      "@id": "https://www.startuphub.ai/startups/kustomer#profile-assessment",
      "name": "Kustomer - StartupHub.ai Profile Assessment",
      "url": "https://www.startuphub.ai/startups/kustomer",
      "category": "Customer Service CRM",
      "description": "This is the official profile of Kustomer. Kustomer is a startup operating in Customer Service CRM and Omnichannel Customer Service. Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support. Headquartered in New York, United States. Agent Readiness score: 61/100. Full audit: https://www.startuphub.ai/startups/kustomer/agent-readiness",
      "brand": {
        "@type": "Brand",
        "name": "Kustomer"
      },
      "review": {
        "@type": "Review",
        "author": {
          "@type": "Organization",
          "name": "StartupHub.ai"
        },
        "datePublished": "2026-07-27",
        "name": "Kustomer - Profile Score 45/100",
        "reviewBody": "This is the official profile of Kustomer. Kustomer is a startup operating in Customer Service CRM and Omnichannel Customer Service. Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support. Headquartered in New York, United States. Agent Readiness score: 61/100. Full audit: https://www.startuphub.ai/startups/kustomer/agent-readiness",
        "reviewRating": {
          "@type": "Rating",
          "ratingValue": 45,
          "bestRating": 100,
          "worstRating": 0
        }
      }
    }
  ]
}
```