# Fin

**Source:** https://www.startuphub.ai/startups/intercom-fin-by-intercom
**Profile type:** Startup

> AI-powered customer service platform for seamless human-AI collaboration.

## About

Fin, formerly Intercom, Inc., is a software company that provides an AI-driven customer service and messaging platform. It offers a helpdesk solution designed for the AI Agent era, featuring its natively integrated AI Agent, Fin, enabling seamless collaboration between AI and human agents, offering an omnichannel inbox, AI-powered ticketing, and real-time assistance to deliver perfect customer experiences.

## Key facts

- **Slug:** intercom-fin-by-intercom
- **Website:** https://www.intercom.com/
- **Location:** San Francisco, United States
- **Founded:** 2011-01-01
- **Employees:** 1102
- **Operating status:** Active
- **Total funding:** $546M
- **Sectors / tags:** AI Agent, Conversational AI, Customer Service Automation, Help Desk Software, Live Chat, Chatbot, AI-powered Ticketing, Omnichannel Inbox, Enterprise Software, SaaS, Generative AI, Large Language Model, RAG
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/intercom
  - Twitter: https://x.com/intercom
  - Facebook: https://www.facebook.com/intercominc

## Frequently asked

### What does Fin do?

Fin, formerly Intercom, Inc., is a software company that provides an AI-driven customer service and messaging platform. It offers a helpdesk solution designed for the AI Agent era, featuring its natively integrated AI Agent, Fin, enabling seamless collaboration between AI and human agents, offering an omnichannel inbox, AI-powered ticketing, and real-time assistance to deliver perfect customer experiences.

### How much funding has Fin raised?

Fin has raised a total of $546M in funding. The most recent round on record is Debt.

### Where is Fin headquartered?

Fin is headquartered in San Francisco, United States.

### When was Fin founded?

Fin was founded in 2011.

### What industry does Fin operate in?

Fin operates in AI Agent, Conversational AI, Customer Service Automation, Help Desk Software, Live Chat, Chatbot.

### How many employees does Fin have?

Fin has approximately 1102 people on record.

### What is Fin's valuation?

StartupHub estimates Fin's effective valuation at $1.2B (range $863.3M to $1.6B, 39% confidence), based on comparable companies in the sector.

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