# Help Scout

**Source:** https://www.startuphub.ai/startups/help-scout
**Profile type:** Startup

> Customer support platform blending AI and human tools for scalable, personalized customer interactions.

## About

Help Scout offers intuitive and affordable customer service software that consolidates all support channels into a single platform. Its core product includes a shared inbox, AI-powered assistance, a knowledge base, and messaging tools to enable teams to provide fast, exceptional service. The company serves a wide range of industries, including SaaS, education, logistics, and e-commerce, helping them scale their support operations and improve customer interactions.

## Key facts

- **Slug:** help-scout
- **Website:** https://www.helpscout.com/
- **Location:** Boston, United States
- **Founded:** 2011-04-17
- **Employees:** 292
- **Operating status:** Active
- **Total funding:** $52M
- **Sectors / tags:** Customer Support Software, Help Desk Software, Knowledge Base Software, Live Chat Software, AI Assistant, Customer Service Automation, SMB Software, Enterprise Software
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/help-scout
  - Twitter: https://twitter.com/helpscout
  - Facebook: https://www.facebook.com/helpscout

## Frequently asked

### What does Help Scout do?

Help Scout offers intuitive and affordable customer service software that consolidates all support channels into a single platform. Its core product includes a shared inbox, AI-powered assistance, a knowledge base, and messaging tools to enable teams to provide fast, exceptional service. The company serves a wide range of industries, including SaaS, education, logistics, and e-commerce, helping them scale their support operations and improve customer interactions.

### What is Help Scout's valuation?

StartupHub estimates Help Scout's effective valuation at $207.4M (range $129.5M to $310.8M, 10% confidence), based on comparable companies in the sector.

### How much funding has Help Scout raised?

Help Scout has raised a total of $52M in funding. The most recent round on record is Series B1.

### Where is Help Scout headquartered?

Help Scout is headquartered in Boston, United States.

### When was Help Scout founded?

Help Scout was founded in 2011.

### What industry does Help Scout operate in?

Help Scout operates in Customer Support Software, Help Desk Software, Knowledge Base Software, Live Chat Software, AI Assistant, Customer Service Automation.

### How many employees does Help Scout have?

Help Scout has approximately 292 people on record.

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