# Genesys Cloud CX

**Source:** https://www.startuphub.ai/startups/genesys-cloud-cx
**Profile type:** Startup

> Cloud-based contact center solution for unified customer experiences across all channels.

## About

Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.

## Key facts

- **Slug:** genesys-cloud-cx
- **Website:** https://www.genesys.com/
- **Location:** Daly City, United States
- **Founded:** 1990-10-01
- **Operating status:** Active
- **Total funding:** $3.9B
- **Sectors / tags:** Contact Center AI, Customer Service Automation, Conversational AI, Voice AI, AI Agent, Cloud Communications, Customer Experience, Enterprise Software, API Platform, Generative AI
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/601919
  - Twitter: https://x.com/Genesys
  - GitHub: https://github.com/twbs
  - Facebook: https://www.facebook.com/Genesys

## Frequently asked

### What does Genesys Cloud CX do?

Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.

### What is Genesys Cloud CX's revenue?

StartupHub estimates Genesys Cloud CX's annual revenue at $1.3B (range $751.6M to $1.9B, 27% confidence), based on comparable companies in the sector.

### What is Genesys Cloud CX's valuation?

StartupHub estimates Genesys Cloud CX's effective valuation at $16.4B (range $9.8B to $23.4B, 19% confidence), based on comparable companies in the sector.

### How much funding has Genesys Cloud CX raised?

Genesys Cloud CX has raised a total of $3.9B in funding. The most recent round on record is Strategic Investment.

### Where is Genesys Cloud CX headquartered?

Genesys Cloud CX is headquartered in Daly City, United States.

### When was Genesys Cloud CX founded?

Genesys Cloud CX was founded in 1990.

### What industry does Genesys Cloud CX operate in?

Genesys Cloud CX operates in Contact Center AI, Customer Service Automation, Conversational AI, Voice AI, AI Agent, Cloud Communications.

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