# Freshworks

**Source:** https://www.startuphub.ai/startups/freshworks
**Profile type:** Startup

> Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions.

## About

Freshworks provides a suite of cloud-based software tools designed to help businesses improve customer engagement, streamline IT service management, and optimize sales and marketing operations. Their platform is known for being user-friendly, quick to implement, and cost-effective, targeting businesses of all sizes looking to enhance productivity and customer satisfaction.

## Key facts

- **Slug:** freshworks
- **Website:** https://www.freshworks.com
- **Location:** San Mateo, United States
- **Founded:** 2010-10-01
- **Operating status:** Active
- **Total funding:** $150M
- **Sectors / tags:** AI, SaaS, CRM, ITSM, CRM & Sales Software, IT Service Management (ITSM), Customer Engagement Software
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/freshworks
  - Twitter: https://x.com/freshworksinc
  - Facebook: https://www.facebook.com/freshworksinc

## Frequently asked

### What does Freshworks do?

Freshworks provides a suite of cloud-based software tools designed to help businesses improve customer engagement, streamline IT service management, and optimize sales and marketing operations. Their platform is known for being user-friendly, quick to implement, and cost-effective, targeting businesses of all sizes looking to enhance productivity and customer satisfaction.

### What is Freshworks's revenue?

StartupHub estimates Freshworks's annual revenue at $945.9M (range $330.2M to $2.1B, 46% confidence), based on comparable companies in the sector.

### What is Freshworks's valuation?

StartupHub estimates Freshworks's effective valuation at $1.6B (range $680.0M to $4.5B, 44% confidence), based on comparable companies in the sector.

### How much funding has Freshworks raised?

Freshworks has raised a total of $150M in funding. The most recent round on record is Series H.

### Where is Freshworks headquartered?

Freshworks is headquartered in San Mateo, United States.

### When was Freshworks founded?

Freshworks was founded in 2010.

### What industry does Freshworks operate in?

Freshworks operates in AI, SaaS, CRM, ITSM, CRM & Sales Software, IT Service Management (ITSM).

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