# Finaum

**Source:** https://www.startuphub.ai/startups/finaum
**Profile type:** Startup

> AI-powered customer agent platform acquired by Salesforce.

## About

Fin is an industry-leading customer agent company whose AI Agent resolves complex customer queries end-to-end across multiple channels including live chat, email, WhatsApp, SMS, phone, and Slack. It is powered by the company's proprietary AI model, Apex, which is purpose-built for customer support and has demonstrated industry-leading resolution rates.

## Key facts

- **Slug:** finaum
- **Website:** https://finaum.io
- **Location:** San Francisco, United States
- **Operating status:** Active
- **Total funding:** $3.6B
- **Sectors / tags:** AI Agent, Customer Service Automation, Contact Center AI, Conversational AI, API Platform, Generative AI

## Frequently asked

### What does Finaum do?

Fin is an industry-leading customer agent company whose AI Agent resolves complex customer queries end-to-end across multiple channels including live chat, email, WhatsApp, SMS, phone, and Slack. It is powered by the company's proprietary AI model, Apex, which is purpose-built for customer support and has demonstrated industry-leading resolution rates.

### How much funding has Finaum raised?

Finaum has raised a total of $3.6B in funding. The most recent round on record is Acquisition.

### Where is Finaum headquartered?

Finaum is headquartered in San Francisco, United States.

### What industry does Finaum operate in?

Finaum operates in AI Agent, Customer Service Automation, Contact Center AI, Conversational AI, API Platform, Generative AI.

### What is Finaum's valuation?

StartupHub estimates Finaum's effective valuation at $15.0B (range $9.0B to $21.6B, 22% confidence), based on comparable companies in the sector.

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