# Fin AI

**Source:** https://www.startuphub.ai/startups/fin-ai
**Profile type:** Startup

> An AI-powered customer service agent that resolves complex queries across multiple communication channels.

## About

Fin is an AI-driven customer service and messaging platform that resolves complex user queries end-to-end across various communication channels, including live chat, email, SMS, phone, and Slack. It is powered by a proprietary AI model called Apex, purpose-built for customer support, and aims to improve autonomous resolution, reduce cost-to-serve, and accelerate AI adoption for businesses. The platform is designed to handle sensitive issues in regulated sectors and integrates with major enterprise software platforms.

## Key facts

- **Slug:** fin-ai
- **Website:** https://www.finai.com
- **Location:** San Francisco, United States
- **Founded:** 2016-01-01
- **Employees:** 1160
- **Operating status:** Active
- **Total funding:** $251M
- **Sectors / tags:** Artificial Intelligence, Customer Support, AI Agents, Customer Service Automation, Contact Center AI, Conversational AI, AI Agent, Voice AI, AI Chatbot, API Platform, Generative AI, Enterprise Software, Fintech
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/fin
  - Twitter: https://x.com/fin_ai

## Frequently asked

### What does Fin AI do?

Fin is an AI-driven customer service and messaging platform that resolves complex user queries end-to-end across various communication channels, including live chat, email, SMS, phone, and Slack. It is powered by a proprietary AI model called Apex, purpose-built for customer support, and aims to improve autonomous resolution, reduce cost-to-serve, and accelerate AI adoption for businesses. The platform is designed to handle sensitive issues in regulated sectors and integrates with major enterpri…

### What is Fin AI's revenue?

StartupHub estimates Fin AI's annual revenue at $297.8M (range $173.9M to $430.1M, 63% confidence), based on comparable companies in the sector.

### What is Fin AI's valuation?

StartupHub estimates Fin AI's effective valuation at $986.2M (range $627.5M to $1.5B, 22% confidence), based on comparable companies in the sector.

### How much funding has Fin AI raised?

Fin AI has raised a total of $251M in funding. The most recent round on record is Debt.

### Where is Fin AI headquartered?

Fin AI is headquartered in San Francisco, United States.

### When was Fin AI founded?

Fin AI was founded in 2016.

### What industry does Fin AI operate in?

Fin AI operates in Artificial Intelligence, Customer Support, AI Agents, Customer Service Automation, Contact Center AI, Conversational AI.

### How many employees does Fin AI have?

Fin AI has approximately 1160 people on record.

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