# DigitalGenius

**Source:** https://www.startuphub.ai/startups/digitalgenius
**Profile type:** Startup

> AI-powered customer service automation platform for e-commerce and retail brands.

## About

DigitalGenius provides an AI agent specifically built for e-commerce brands focused on customer experience. Its platform utilizes conversational and visual AI, integrated with backend systems, to fully resolve customer queries, personalize interactions, and delight customers. This AI agent aims to create loyal customers by handling tasks like generating return labels, identifying lost packages, and processing refunds without agent involvement.

## Key facts

- **Slug:** digitalgenius
- **Website:** https://www.digitalgenius.com
- **Location:** London, United Kingdom
- **Founded:** 2014-01-01
- **Employees:** 70
- **Operating status:** Active
- **Total funding:** $22M
- **Sectors / tags:** AI Tools & Apps, AI Search Engine, AI Chatbot, Enterprise Software, Vertical SaaS, RetailTech, Customer Service, Conversational AI, Generative AI, Visual AI, AI Agents, Voice Agent, Voice AI
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/digitalgenius
  - Twitter: https://twitter.com/DigitalGeniusAI

## Frequently asked

### What does DigitalGenius do?

DigitalGenius provides an AI agent specifically built for e-commerce brands focused on customer experience. Its platform utilizes conversational and visual AI, integrated with backend systems, to fully resolve customer queries, personalize interactions, and delight customers. This AI agent aims to create loyal customers by handling tasks like generating return labels, identifying lost packages, and processing refunds without agent involvement.

### What is DigitalGenius's valuation?

StartupHub estimates DigitalGenius's effective valuation at $90.5M (range $54.6M to $131.1M, 10% confidence), based on comparable companies in the sector.

### How much funding has DigitalGenius raised?

DigitalGenius has raised a total of $22M in funding. The most recent round on record is Series A.

### Where is DigitalGenius headquartered?

DigitalGenius is headquartered in London, United Kingdom.

### When was DigitalGenius founded?

DigitalGenius was founded in 2014.

### What industry does DigitalGenius operate in?

DigitalGenius operates in AI Tools & Apps, AI Search Engine, AI Chatbot, Enterprise Software, Vertical SaaS, RetailTech.

### How many employees does DigitalGenius have?

DigitalGenius has approximately 70 people on record.

## JSON-LD

Structured data aligned with this page's `<script type="application/ld+json">` (included when the profile is server-rendered).

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://www.startuphub.ai"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Startups",
          "item": "https://www.startuphub.ai/startups"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "DigitalGenius",
          "item": "https://www.startuphub.ai/startups/digitalgenius"
        }
      ]
    },
    {
      "@type": "ProfilePage",
      "@id": "https://www.startuphub.ai/startups/digitalgenius#webpage",
      "url": "https://www.startuphub.ai/startups/digitalgenius",
      "name": "DigitalGenius - AI Startup Profile | StartupHub.ai",
      "description": "This is the official profile of DigitalGenius. DigitalGenius is a startup founded in 2014, operating in AI Tools & Apps and AI Search Engine. AI-powered customer service automation platform for e-commerce and retail brands. Headquartered in London, United Kingdom. The company has approximately 70 employees.",
      "dateModified": "2026-05-10T18:26:20.178+00:00",
      "mainEntity": {
        "@id": "https://www.startuphub.ai/startups/digitalgenius#organization"
      }
    },
    {
      "@type": "Organization",
      "@id": "https://www.startuphub.ai/startups/digitalgenius#organization",
      "name": "DigitalGenius",
      "url": "https://www.digitalgenius.com",
      "logo": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/b0e7d04b-b163-4823-8889-6aa472fd901f-square.webp",
      "image": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/b0e7d04b-b163-4823-8889-6aa472fd901f-square.webp",
      "description": "This is the official profile of DigitalGenius. DigitalGenius is a startup founded in 2014, operating in AI Tools & Apps and AI Search Engine. AI-powered customer service automation platform for e-commerce and retail brands. Headquartered in London, United Kingdom. The company has approximately 70 employees.",
      "sameAs": [
        "https://www.linkedin.com/company/digitalgenius",
        "https://twitter.com/DigitalGeniusAI",
        "https://www.startuphub.ai/startups/digitalgenius"
      ],
      "foundingDate": "2014-01-01",
      "numberOfEmployees": {
        "@type": "QuantitativeValue",
        "value": 70
      },
      "address": {
        "@type": "PostalAddress",
        "addressLocality": "London",
        "addressCountry": "GB"
      },
      "knowsAbout": [
        "AI Tools & Apps",
        "AI Search Engine",
        "AI Chatbot",
        "Enterprise Software",
        "Vertical SaaS",
        "RetailTech",
        "Customer Service",
        "Conversational AI",
        "Generative AI",
        "Visual AI",
        "AI Agents",
        "Voice Agent",
        "Voice AI"
      ]
    },
    {
      "@type": "Product",
      "@id": "https://www.startuphub.ai/startups/digitalgenius#profile-assessment",
      "name": "DigitalGenius - StartupHub.ai Profile Assessment",
      "url": "https://www.startuphub.ai/startups/digitalgenius",
      "image": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/b0e7d04b-b163-4823-8889-6aa472fd901f-square.webp",
      "category": "AI Tools & Apps",
      "description": "This is the official profile of DigitalGenius. DigitalGenius is a startup founded in 2014, operating in AI Tools & Apps and AI Search Engine. AI-powered customer service automation platform for e-commerce and retail brands. Headquartered in London, United Kingdom. The company has approximately 70 employees. Agent Readiness score: 49/100. Full audit: https://www.startuphub.ai/startups/digitalgenius/agent-readiness",
      "brand": {
        "@type": "Brand",
        "name": "DigitalGenius"
      },
      "review": {
        "@type": "Review",
        "author": {
          "@type": "Organization",
          "name": "StartupHub.ai"
        },
        "datePublished": "2026-05-10",
        "name": "DigitalGenius - Profile Score 57/100",
        "reviewBody": "This is the official profile of DigitalGenius. DigitalGenius is a startup founded in 2014, operating in AI Tools & Apps and AI Search Engine. AI-powered customer service automation platform for e-commerce and retail brands. Headquartered in London, United Kingdom. The company has approximately 70 employees. Agent Readiness score: 49/100. Full audit: https://www.startuphub.ai/startups/digitalgenius/agent-readiness",
        "reviewRating": {
          "@type": "Rating",
          "ratingValue": 57,
          "bestRating": 100,
          "worstRating": 0
        }
      }
    }
  ]
}
```