# Decagon

**Source:** https://www.startuphub.ai/startups/decagon
**Profile type:** Startup

> AI-powered customer support platform that uses autonomous AI agents to resolve complex customer inquiries.

## About

Decagon offers an AI-native platform that enables enterprises to build, optimize, and scale AI agents for customer service. Their core product, Duet Autopilot, provides human-like conversational AI across channels like voice, chat, and email, allowing businesses to deliver personalized customer experiences. Decagon serves various industries including retail, travel & hospitality, technology, financial services, health & wellness, media, and telecommunications.

## Key facts

- **Slug:** decagon
- **Website:** https://www.decagon.ai/
- **Location:** San Francisco, United States
- **Founded:** 2023-08-01
- **Employees:** 481
- **Operating status:** Active
- **Total funding:** $491M
- **Sectors / tags:** AI Agent, Conversational AI, Customer Service Automation, Enterprise Software, Large Language Model, Generative AI, Contact Center AI, Voice AI, AI Chatbot, Natural Language Processing, Customer Experience Management, Business Process Automation, Agentic AI, AI Tool, API Platform, Workflow Automation, Machine Learning, SaaS, Artificial Intelligence
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/decagon-ai
  - Twitter: https://x.com/DecagonAI
  - Facebook: https://www.facebook.com/tr

## Frequently asked

### What does Decagon do?

Decagon offers an AI-native platform that enables enterprises to build, optimize, and scale AI agents for customer service. Their core product, Duet Autopilot, provides human-like conversational AI across channels like voice, chat, and email, allowing businesses to deliver personalized customer experiences. Decagon serves various industries including retail, travel & hospitality, technology, financial services, health & wellness, media, and telecommunications.

### What is Decagon's valuation?

StartupHub estimates Decagon's effective valuation at $3.8B (range $2.7B to $4.9B, 38% confidence), based on comparable companies in the sector.

### How much funding has Decagon raised?

Decagon has raised a total of $491M in funding. The most recent round on record is Series D.

### Where is Decagon headquartered?

Decagon is headquartered in San Francisco, United States.

### When was Decagon founded?

Decagon was founded in 2023.

### What industry does Decagon operate in?

Decagon operates in AI Agent, Conversational AI, Customer Service Automation, Enterprise Software, Large Language Model, Generative AI.

### How many employees does Decagon have?

Decagon has approximately 481 people on record.

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