# Decagon AI

**Source:** https://www.startuphub.ai/startups/decagon-ai-inc
**Profile type:** Startup

> AI concierge platform for customer interactions.

## About

Decagon AI provides an AI concierge platform that builds, optimizes, and scales AI agents for conversational customer experiences. Their core product, Duet Autopilot, enables human-like, contextual resolutions across channels like voice and chat, serving leading enterprises in industries such as retail, travel, and financial services. The platform focuses on Agent Operating Procedures (AOPs) for natural language workflow definition and offers tools for testing, optimization, and insights.

## Key facts

- **Slug:** decagon-ai-inc
- **Website:** https://www.decagon.ai/
- **Location:** San Francisco, United States
- **Founded:** 2023-01-01 00:00:00
- **Employees:** 502
- **Operating status:** Active
- **Total funding:** $250M
- **Sectors / tags:** Artificial Intelligence, Customer Service, Agentic AI, Support, Conversational AI, Voice AI, AI Agent, Customer Service Automation, Contact Center AI, Generative AI, Large Language Model, API Platform
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/decagon-ai
  - Twitter: https://x.com/DecagonAI
  - Facebook: https://www.facebook.com/tr

## Frequently asked

### What does Decagon AI do?

Decagon AI provides an AI concierge platform that builds, optimizes, and scales AI agents for conversational customer experiences. Their core product, Duet Autopilot, enables human-like, contextual resolutions across channels like voice and chat, serving leading enterprises in industries such as retail, travel, and financial services. The platform focuses on Agent Operating Procedures (AOPs) for natural language workflow definition and offers tools for testing, optimization, and insights. (forme…

### How much funding has Decagon AI raised?

Decagon AI has raised a total of $250M in funding. The most recent round on record is late-stage funding.

### Where is Decagon AI headquartered?

Decagon AI is headquartered in San Francisco, United States.

### When was Decagon AI founded?

Decagon AI was founded in 2023.

### What industry does Decagon AI operate in?

Decagon AI operates in Artificial Intelligence, Customer Service, Agentic AI, Support, Conversational AI, Voice AI.

### How many employees does Decagon AI have?

Decagon AI has approximately 502 people on record.

### What is Decagon AI's revenue?

StartupHub estimates Decagon AI's annual revenue at $114.3M (range $84.3M to $137.3M, 64% confidence), based on comparable companies in the sector.

### What is Decagon AI's valuation?

StartupHub estimates Decagon AI's effective valuation at $3.8B (range $2.7B to $5.0B, 40% confidence), based on comparable companies in the sector.

## JSON-LD

Structured data aligned with this page's `<script type="application/ld+json">` (included when the profile is server-rendered).

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://www.startuphub.ai"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Startups",
          "item": "https://www.startuphub.ai/startups"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "Decagon AI",
          "item": "https://www.startuphub.ai/startups/decagon-ai-inc"
        }
      ]
    },
    {
      "@type": "ProfilePage",
      "@id": "https://www.startuphub.ai/startups/decagon-ai-inc#webpage",
      "url": "https://www.startuphub.ai/startups/decagon-ai-inc",
      "name": "Decagon AI - AI Startup Profile | StartupHub.ai",
      "description": "This is the official profile of Decagon AI (formerly []). Decagon AI is a startup founded in 2023, operating in Artificial Intelligence and Customer Service. AI concierge platform for customer interactions. Headquartered in San Francisco, United States. The company has approximately 502 employees.",
      "dateModified": "2026-07-22T00:02:17.824+00:00",
      "mainEntity": {
        "@id": "https://www.startuphub.ai/startups/decagon-ai-inc#organization"
      }
    },
    {
      "@type": "Organization",
      "@id": "https://www.startuphub.ai/startups/decagon-ai-inc#organization",
      "name": "Decagon AI",
      "url": "https://www.decagon.ai/",
      "logo": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/698895e2-3146-49aa-85f6-ed6f7a6548a0-square.webp",
      "image": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/698895e2-3146-49aa-85f6-ed6f7a6548a0-square.webp",
      "description": "This is the official profile of Decagon AI (formerly []). Decagon AI is a startup founded in 2023, operating in Artificial Intelligence and Customer Service. AI concierge platform for customer interactions. Headquartered in San Francisco, United States. The company has approximately 502 employees.",
      "sameAs": [
        "https://www.linkedin.com/company/decagon-ai",
        "https://x.com/DecagonAI",
        "https://www.facebook.com/tr",
        "https://www.startuphub.ai/startups/decagon-ai-inc"
      ],
      "foundingDate": "2023-01-01 00:00:00",
      "numberOfEmployees": {
        "@type": "QuantitativeValue",
        "value": 502
      },
      "address": {
        "@type": "PostalAddress",
        "addressLocality": "San Francisco",
        "addressCountry": "US"
      },
      "knowsAbout": [
        "Artificial Intelligence",
        "Customer Service",
        "Agentic AI",
        "Support",
        "Conversational AI",
        "Voice AI",
        "AI Agent",
        "Customer Service Automation",
        "Contact Center AI",
        "Generative AI",
        "Large Language Model",
        "API Platform"
      ]
    },
    {
      "@type": "Product",
      "@id": "https://www.startuphub.ai/startups/decagon-ai-inc#profile-assessment",
      "name": "Decagon AI - StartupHub.ai Profile Assessment",
      "url": "https://www.startuphub.ai/startups/decagon-ai-inc",
      "image": "https://cdn.startuphub.ai/storage/v1/object/public/entity-images/logos/698895e2-3146-49aa-85f6-ed6f7a6548a0-square.webp",
      "category": "Artificial Intelligence",
      "description": "This is the official profile of Decagon AI (formerly []). Decagon AI is a startup founded in 2023, operating in Artificial Intelligence and Customer Service. AI concierge platform for customer interactions. Headquartered in San Francisco, United States. The company has approximately 502 employees.",
      "brand": {
        "@type": "Brand",
        "name": "Decagon AI"
      },
      "review": {
        "@type": "Review",
        "author": {
          "@type": "Organization",
          "name": "StartupHub.ai"
        },
        "datePublished": "2026-07-22",
        "name": "Decagon AI - Profile Score 43/100",
        "reviewBody": "This is the official profile of Decagon AI (formerly []). Decagon AI is a startup founded in 2023, operating in Artificial Intelligence and Customer Service. AI concierge platform for customer interactions. Headquartered in San Francisco, United States. The company has approximately 502 employees.",
        "reviewRating": {
          "@type": "Rating",
          "ratingValue": 43,
          "bestRating": 100,
          "worstRating": 0
        }
      }
    }
  ]
}
```