# Decagon

**Source:** https://www.startuphub.ai/startups/deagon
**Profile type:** Startup

> Decagon builds AI-native customer support agents that autonomously resolve customer issues across multiple channels.

## About

Decagon is an AI-native customer support company that develops AI agents capable of handling customer interactions from start to finish. These agents leverage generative AI and large language models to understand complex inquiries, take actions across backend systems, and autonomously resolve issues like processing refunds or canceling subscriptions. Decagon's platform aims to provide personalized, high-quality customer experiences at scale for enterprise clients.

## Key facts

- **Slug:** deagon
- **Website:** https://decagon.ai
- **Location:** San Francisco, United States
- **Founded:** 2023-07-01
- **Employees:** 541
- **Operating status:** Active
- **Total funding:** $166M
- **Sectors / tags:** Customer Support, Artificial Intelligence, AI Agent, Conversational AI, Customer Service Automation, Contact Center AI, Generative AI, Large Language Model, AI Phone Agent, Enterprise Software, Workflow Automation, API Platform, AI Tools & Apps
- **Social:**
  - LinkedIn: https://www.linkedin.com/company/decagon-ai
  - Twitter: https://x.com/DecagonAI
  - Facebook: https://www.facebook.com/tr

## Frequently asked

### What does Decagon do?

Decagon is an AI-native customer support company that develops AI agents capable of handling customer interactions from start to finish. These agents leverage generative AI and large language models to understand complex inquiries, take actions across backend systems, and autonomously resolve issues like processing refunds or canceling subscriptions. Decagon's platform aims to provide personalized, high-quality customer experiences at scale for enterprise clients.

### What is Decagon's Effective Domain Rating?

StartupHub's Effective Domain Rating for Decagon is 88 out of 100, measuring real cross-surface visibility in search engines and AI answers rather than claimed link authority.

### Is Decagon trustworthy and reputable?

StartupHub's Data Trust & Reputation score for Decagon is 73 out of 100, a generally safe rating, based on site security posture, privacy practices, malware and phishing checks, and public reputation signals.

### What is Decagon's valuation?

StartupHub estimates Decagon's effective valuation at $3.6B (range $2.5B to $4.7B, 36% confidence), based on comparable companies in the sector.

### How much funding has Decagon raised?

Decagon has raised a total of $166M in funding. The most recent round on record is Series C.

### Where is Decagon headquartered?

Decagon is headquartered in San Francisco, United States.

### When was Decagon founded?

Decagon was founded in 2023.

### What industry does Decagon operate in?

Decagon operates in Customer Support, Artificial Intelligence, AI Agent, Conversational AI, Customer Service Automation, Contact Center AI.

### How many employees does Decagon have?

Decagon has approximately 541 people on record.

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