Webhelp, an international Business Process Outsourcing (BPO) giant, is launching The Nest by Webhelp in Israel to support startups and scale-ups globally to scale-up their teams and improve their customer experience operations. Led by Kobi Shmerler, Senior Business Director Israel, the program has experienced a massive growth of 400% from 2021 to 2022.
Webhelp, the largest BPO company in Europe and among the four largest in the world, with over 120,000 employees in more than 60 countries, offers a wide portfolio of customized services to its 1,350 customers, including the world’s five largest tech companies. The Nest by Webhelp provides omnichannel customer engagement services, B2B & B2C sales support, KYC & payment services and more to some of the world’s most exciting companies like Ankorstore, Lydia, Swile, Dream Games in over 80 languages.
“The underlying idea of the program is to be the ‘outsourcing partner’ for growth-stage startups and scale-ups, leveraging Webhelp’s extensive international experience in customer engagement, support, sales, digital content, and payments. The program’s unique model combines attractive pricing, managerial focus, wide flexibility, and agility to adapt to changes,” says Kobi Shmerler.
Outsourcing with Webhelp can enable startups to quickly expand globally, offset operating expenses, and gain access to skilled international talent. Webhelp’s branch in Israel, founded by Einat Binyamini, plans to significantly expand its circle of customers across all market sectors in 2023.