LivePerson is a leading provider of conversational commerce solutions. It utilizes machine learning (ML) and Natural Language Understanding (NLU) to derive meaning from billions of consumer/brand conversations. The data science team works on optimizing call centers and the consumer experience in domains such as queue theory, predictive machine learning, and NLP (sentiment, classification, etc.), and by working closely with Product and R&D to develop customer facing data products based on the team’s research using an iterative, agile approach.
LivePerson offers a suite of tools that make it easy to build, manage, and optimize brand-to-consumer interactions at scale, with Conversation Builder, Conversation Manager, Conversational Intelligence, and Maven™ — the AI engine that orchestrates it all.
Developing real time machine learning and predictive engines and real time NLP engines and text search capabilities.