# Shield lets Astra click where techs once did

_Shield says GPT-6 Astra lets its Forge agents click through legacy IT portals, 35-40% faster than before._

**Published:** 2026-11-14
**Source:** https://www.startuphub.ai/ai-news/artificial-intelligence/2026/shield-lets-astra-click-where-techs-once-did

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Mayank Jain, Head of Technology at Shield, told [OpenAI](https://openai.com/business/customer-stories/shield) that a human technician should be needed for judgment, not for access.

Shield's Forge platform now assigns supported browser work in ticket, device and license portals to GPT-6 [Astra](https://www.startuphub.ai/ai-news/artificial-intelligence/2026/openai-s-astra-model-solves-10-math-conundrums) computer-use agents, according to the company account.

Jain said earlier computer-use models stuttered through ugly legacy interfaces and were neither reliable nor fast enough for live support work.

With [Astra](https://www.startuphub.ai/ai-news/artificial-intelligence/2026/openai-s-astra-model-solves-10-math-conundrums), Jain reports 35-40% faster average execution than those legacy models, with thousands of browser runs each month across Shield's IT providers, per the same account.

The pitch resembles [Merge bets its agent plumbing on OpenAI](https://www.startuphub.ai/ai-news/artificial-intelligence/2026/merge-bets-its-agent-plumbing-on-openai), where agents also take over operational work humans once clicked through.

Do not confuse this Shield with [Shield AI](https://www.startuphub.ai/defense/drones/shield-ai-v-bat-earns-top-european-authorization), the autonomy developer which describes offices and facilities across the US, Europe, the Middle East and Asia-Pacific, per its [hiring material](https://www.dreamworkhq.com/job/6e823bde-1e21-4ae3-b011-2ed87ba5e354).

Technicians still set where Astra can act alone and where it must wait for review, and phone calls, on-site work and remote-desktop tasks remain human, the company said.

Customer satisfaction runs higher on AI-assisted tickets because resolution speed matters most in lockouts and phishing response, Jain said.

Who pays when Astra misreads a license portal and revokes the wrong seat?

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Original analysis from [startuphub.ai](https://www.startuphub.ai), the #1 AI startup directory.

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